Sr. Account Manager (MANTL)

Alkami Technology•Bentonville, AR

9d•$108,000 - $135,000•Remote

About The Position

The Sr. Account Manager owns a portfolio of client relationships and drives retention, product adoption, and account growth through proactive account management and informed client guidance. The role applies comprehensive knowledge of account management practices and digital banking solutions to assess client performance, identify risks and opportunities, and develop account strategies that support mutual success. The Sr. Account Manager operates independently across diverse client situations, using judgment and analytical insight to resolve issues, guide commercial conversations, and adapt approaches to changing client needs. Success is demonstrated through sustained client relationships, effective cross-functional influence, and achievement of renewal, expansion, satisfaction, and adoption objectives. This is a remote-first role. Alkami describes itself as a digital sales and service platform provider for U.S. banks and credit unions, offering onboarding, digital banking, data, and marketing solutions.

Requirements

3–6 years of experience in account management, client success, customer relationship management, or a related client-facing discipline, including independently managing renewals, account growth, and complex client relationships in banking, fintech, SaaS, or a comparable environment.
Bachelor’s degree in business, finance, marketing, communications, or a related field, or equivalent relevant experience.
Comprehensive knowledge of account management and client success practices, including account planning, renewals, retention, expansion, and product adoption.
Strong analytical skills, including interpreting account, customer, and product usage data and translating findings into actionable recommendations.
Advanced written and verbal communication skills, including the ability to adapt messaging and advise stakeholders on difficult or complex matters.
Demonstrated judgment and problem-solving skills to independently resolve diverse client issues and adapt established approaches when necessary.
Ability to develop trusted relationships with senior client stakeholders and influence outcomes without direct authority.
Strong cross-functional collaboration skills across product, sales, support, implementation, engineering, legal, finance, and reporting teams.
Proficiency with CRM, ticketing, reporting, and productivity tools used to manage account performance, forecasts, and client activity.

Nice To Haves

Experience in banking, financial services, fintech, digital banking, or deposit origination solutions.
Experience leading renewal and expansion conversations and contributing to commercial negotiations or contracting processes.
Experience leading executive or strategic business reviews using performance data and account insights.
Experience with SaaS implementations, product adoption strategies, and complex client escalations.
Working knowledge of financial institution growth strategies, digital account opening, or deposit acquisition practices.

Responsibilities

Own a portfolio of client accounts by developing account strategies, prioritizing opportunities and risks, and driving coordinated execution against client and business objectives.
Drive renewal and expansion outcomes by assessing account health, identifying whitespace opportunities, developing commercial strategies, and leading client conversations throughout renewal and contracting cycles.
Strengthen relationships with client stakeholders through proactive engagement, understanding business priorities, and adapting recommendations and communication to varied audiences.
Lead business reviews by analyzing customer performance and product usage data, developing insights and recommendations, and connecting platform capabilities to client goals.
Identify and mitigate retention risks by evaluating account signals, diagnosing underlying issues, and developing coordinated action plans with clients and internal stakeholders.
Advance product adoption by assessing client utilization, recommending relevant capabilities and practices, and guiding stakeholders toward solutions that support their digital banking and deposit origination strategies.
Resolve complex client issues by evaluating information, determining appropriate actions, and coordinating cross-functional resources through resolution.
Influence account growth by translating client objectives, performance data, and product knowledge into value-creating recommendations and additional opportunities.
Coordinate cross-functional account execution with product, sales, reporting, legal, finance, implementation, support, and engineering teams.
Represent client needs internally by synthesizing feedback, enhancement requests, and recurring pain points and providing actionable context to product and other relevant teams.
Guide escalations by assessing business impact, prioritizing issues, communicating with client stakeholders, and coordinating technical or operational teams through resolution.
Support platform implementations and client launches by advising on account-specific requirements, identifying risks and dependencies, and facilitating transitions into ongoing account management.
Develop client enablement approaches by identifying knowledge or adoption gaps, delivering targeted training, and recommending improvements to FAQs, help resources, and educational materials.
Maintain reliable account forecasts by evaluating renewal likelihood, expansion opportunities, client risks, and account activity and documenting assumptions in designated systems.
Advise internal colleagues on client context by sharing account insights, effective practices, and recommendations to improve coordination and the customer experience.