Sr. Account Manager

Brunner•Pittsburgh, PA

4d•Hybrid

About The Position

The Senior Account Manager is the hub of it all: the connector, the driver, and the one who keeps both clients and internal teams moving in sync. You will own your accounts end-to-end, from the day-to-day details to the bigger-picture strategy, bringing clarity to complexity and momentum to every project. You’re as comfortable building strong client relationships as you are navigating internal workflows, spotting opportunities, and pushing the work forward. We're looking for someone to not only manage accounts, but lead them. Can you anticipate needs before they’re voiced, solve problems before they surface, and bring a point of view that helps shape smarter, more effective work? If your answer is yes, you're just who we're looking for.

Requirements

Hyper-organization
financial forecasting
strategic brief writing
scope drafting
RFP response
AI workflow integration
Operational intuition
emotional intelligence
mentorship
dynamic presenter
persuasive communicator
motivational
Team Leadership & Mentorship
Client Relationship Building and Managing
Strategic Thinking & Application
Account Profitability Ownership
5–8 years of experience
Mandatory 4+ years of direct agency-specific experience

Nice To Haves

Account Autonomy: Excellence is maintained across multiple clients
Operational Mastery: Mastered the way of moving work through the agency, solving issues before they reach the client or leadership within the agency
Strategic Influence: Demonstrate the ability to be viewed as a "consultant" who provides a distinct point of view on the client’s industry (and beyond), helping to shape the direction of the agency’s approach, rather than just executing it

Responsibilities

Manage complex, multi-channel accounts with minimal Director/Executive oversight
Develop Sr. Level client relationships and build trust
Identify organic growth opportunities by understanding the client’s industry and business challenges
Partner with other departments and colleagues at various levels inside of the agency to develop strategies and foster deeper collaboration
Fully own account-level financial health, including forecasting and scope management, for multiple accounts
Provide mentorship to Account Coordinators/Account Managers
Aid in new business pitch efforts, operationally and via client presentations
Suggest process improvements based on mastery of internal agency dynamics