Sr. Account Manager
About The Position
Manage and serve as primary contact for an assigned group of top tier customers Understand key customer’s business, products, interests and needs through regular touch base meetings Develop and maintain key relationships, expanding reach and influence within customer organizations to maximize placement and ensure Milsco is viewed as an indispensable partner Forecast ownership and understanding of the customer demand, being voice of the customer internally to ensure their needs are met, and Milsco is planning accordingly, owning the customer input for the S&OP process internally Manage current business products, end of life and obsolescence, service needs and overall management of the related product line Deep understanding of Milsco product lines and their fit in customer product lines to ensure accuracy of market maps Manage through product changes and transitions to ensure needs are being met Liaise between the external customer and internal departments (Engineering, Production, Purchasing, Quality) to ensure customer needs are met Analyze and validate customer scorecards. Identify gaps, facilitate root cause analysis, and drive corrective actions to resolve issues and improve results. Drive and monitor formal problem resolution process from containment to permanent corrective action Analyze pricing, recommend and implement any changes needed Resolve issues related to payment, terms, and deviation requests Identify, recommend, and coordinate SKU rationalization and obsolescence opportunities Identify potential scheduling concerns and negotiate resolution with customers Work with plants and customers to adapt to seasonal volume changes Support and mentor account managers and CSRs
Requirements
- Bachelor’s degree in Business Administration, Marketing, engineering or significant relevant experience
- Five or more years of experience in a business-to-business account manager or product management role, including knowledge in manufacturing processes and planning
- Excellent written and verbal communication skills in English are required. Must be able to effectively communicate with customers and colleagues, write clear and concise e-mails, and participate in meetings and presentations in English.
- Proven results in influencing and driving action
- Display strong decision making ability to ensure right actions are taken for the customer and for Milsco, and drive the decisions through with strong execution.
- Ability to translate the needs of the company, or of the customer and be the communication conduit between them to move items forward.
- Ability to breakdown complex situations into clearly understandable & actionable tasks
- High attention to detail with the ability to independently manage multiple projects in a timely manner
- Demonstrated proficiency in Microsoft Excel (able to create and interpret V lookups, Pivot Tables, etc.)
- Must be able to travel about 10% per year, may include international travel
- Must be able to work independently as well as be a team player
- Must be able to work in a fast-paced environment where priorities shift daily
- Prior experience or background in continuous improvement or have a continuous improvement mindset
- Must be able to champion changes and improvements to products and processes
Responsibilities
- Manage and serve as primary contact for an assigned group of top tier customers
- Understand key customer’s business, products, interests and needs through regular touch base meetings
- Develop and maintain key relationships, expanding reach and influence within customer organizations to maximize placement and ensure Milsco is viewed as an indispensable partner
- Forecast ownership and understanding of the customer demand, being voice of the customer internally to ensure their needs are met, and Milsco is planning accordingly, owning the customer input for the S&OP process internally
- Manage current business products, end of life and obsolescence, service needs and overall management of the related product line
- Deep understanding of Milsco product lines and their fit in customer product lines to ensure accuracy of market maps
- Manage through product changes and transitions to ensure needs are being met
- Liaise between the external customer and internal departments (Engineering, Production, Purchasing, Quality) to ensure customer needs are met
- Analyze and validate customer scorecards. Identify gaps, facilitate root cause analysis, and drive corrective actions to resolve issues and improve results.
- Drive and monitor formal problem resolution process from containment to permanent corrective action
- Analyze pricing, recommend and implement any changes needed
- Resolve issues related to payment, terms, and deviation requests
- Identify, recommend, and coordinate SKU rationalization and obsolescence opportunities
- Identify potential scheduling concerns and negotiate resolution with customers
- Work with plants and customers to adapt to seasonal volume changes
- Support and mentor account managers and CSRs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
