Sr. Account Coordinator

Just Floors, LLC•St. Johns, MI

1d•Onsite

About The Position

The Senior Account Coordinator is responsible for supporting and coordinating key customer accounts within the flooring industry while serving as a senior-level resource to internal teams and clients. This role manages complex accounts, oversees scheduling and job coordination activities, supports operational efficiency, and assists with resolving escalated customer and project-related issues. The Senior Account Coordinator plays a critical role in maintaining strong customer relationships, ensuring smooth project execution, and supporting departmental processes and workflow improvements.

Requirements

Must have excellent communication and interpersonal skills.
Strong attention to detail.
Proficiency in using computer software and other relevant tools for coordinating accounts is expected.
Must be able to work in a team environment.

Nice To Haves

A solid understanding of flooring products, installation processes, and industry standards is preferred.

Responsibilities

Build and maintain strong relationships with clients, builders, vendors, and internal departments.
Serve as a primary point of contact for assigned and high-volume accounts, ensuring a high level of customer service and communication.
Coordinate and oversee preparation of job files, work orders, schedules, and project documentation.
Manage and monitor installation schedules and job progress to ensure timely completion and customer satisfaction.
Coordinate with internal departments including sales, production, logistics, purchasing, installation, and warranty to support successful project execution.
Assist with onboarding and support of new builder accounts and large-scale projects.
Provide accurate and timely information regarding product specifications, installation requirements, scheduling updates, and warranty processes.
Prepare proposals, contracts, change orders, and other account-related documentation.
Resolve customer concerns, scheduling conflicts, and operational issues in a professional and timely manner, escalating as needed.
Support process improvements and assist in developing more efficient account coordination and scheduling procedures.
Assist with training and mentoring new or less experienced Account Coordinators as needed.
Maintain accurate client records, order history, pricing details, and project information within company systems.
Prioritize multiple projects and deadlines in a fast-paced environment while maintaining strong attention to detail.
Regular and reliable attendance.
Follow company safety policies and procedures.
Perform other job-related duties as assigned.