Account Coordinator

Berlin Packaging • Ankeny, IA

5d • Hybrid

About The Position

Berlin Packaging is seeking an Account Coordinator who performs a myriad of tasks related to account and project management, customer relations, data analytics, inventory, and accounts receivable analysis. This role will work alongside other departments within Berlin to manage account onboarding and maintenance, product sourcing, pricing initiatives, purchase orders, contracts, transportation, receiving, inventory, stocking agreements, local marketing endeavors, and profit analysis. The Account Coordinator will provide exceptional customer service, process customer orders, and act as a liaison between Berlin Packaging employees and its customers. They will review, track, and manage all internal activities from order placement through delivery, ensuring effective communication and customer satisfaction. Additionally, this role serves as a project manager for new customer launches, managing multiple SKUs and coordinating with sales and supply chain to ensure products are delivered on time and within specification. The Account Coordinator will process customer invoices, conduct soft collections, maintain and update sales records and customer information within the CRM tool, and prepare and review reports as required. They will partner with sales to develop pricing and send customer quotes, ensuring accurate pricing, and partner with sales, supply chain, and/or global teams to source product, communicating with suppliers to submit orders, check pricing, item availability, and shipping. Coordination with internal stakeholders including sales, supply chain, warehouse, and corporate groups is essential to service the customer and deliver branch metrics. Wellness calls will be conducted to understand customer needs and develop action plans to improve service levels. The role embodies the Berlin Values by demonstrating a strong work ethic, teamwork, loyalty, innovation, productivity, and driving profitable results.

Requirements

• Bachelor’s degree strongly preferred or equivalent experience.
• 2+ years in an account support role, with a customer centric mindset.
• Demonstrated project management skills.
• Ability to complete tasks and solve problems with limited guidance and direction.
• Demonstrates a strong work ethic and ability to learn.
• Excellent problem solving, decision making, and analytical skills.
• Strong business acumen with willingness to learn Berlin Packaging’s business, products, customers, and suppliers.
• Strong interpersonal and communication skills including written, verbal, and active listening.
• Highly organized and detail oriented.
• Strong time management skills; prioritize and follow up.
• Operates with a sense of urgency.
• Is flexible and open to change and new ways of working.
• High energy, positive attitude, and contributes to a positive team culture.
• Self-motivated; consistently strives to attain goals and seeks self-improvement.
• Technologically savvy.

Responsibilities

• Provide exceptional customer service to all accounts.
• Process customer orders; act as a liaison between the employees of Berlin Packaging and its customers.
• Review, track, and manage all internal activities from order placement through delivery, ensuring effective communication and customer thrill.
• Serve as project manager for new customer launches; manage multiple SKUs, and coordinate with sales and supply chain to ensure products are delivered on time and within specification.
• Process customer invoices and conduct soft collections, as needed.
• Maintain and update sales records and customer information within CRM tool; prepare and review reports as required.
• Partner with sales to develop pricing and send customer quotes; ensure accurate pricing.
• Partner with sales, supply chain and/or global team to source product; communicate with suppliers to submit orders, check pricing, item availability, and shipping.
• Coordinate with internal stakeholders including sales, supply chain, warehouse, and corporate groups to service the customer and deliver branch metrics.
• Conduct wellness calls to understand customer needs and develop actions plans where needed to improve service level.
• Fulfill employee portion of the Berlin Values by demonstrating a strong work ethic, teamwork, loyalty, innovation, productivity and driving profitable results.

Benefits

• Competitive PTO including vacation, personal days, holidays, and sick time
• Berlin Shared Ownership Plan
• Profit sharing
• 401(k) with company match
• Medical insurance including dental insurance
• Health Savings Account (HSA)
• Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses
• Vision insurance options
• Paid parental leave for up to 12-weeks
• Health club reimbursement
• Tuition reimbursement
• 529 college savings plan
• Employee Assistance Program for mental health and well-being
• Calm app to improve mental wellbeing
• Employee referral program
• Company sponsored life insurance with optional voluntary life insurance
• Company sponsored short- and long-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree