Account Coordinator

Ascent•Springfield, MO

20h•Onsite

About The Position

The Account Coordinator is responsible for helping to manage our customers’ import brokerage and freight forwarding needs, which includes overseeing all operational and account management tasks throughout the lifecycle of an engagement. Demonstrate critical thinking and make key decisions on behalf of our customers throughout the lifecycle of the shipment. Upon receipt of an initial customer request, the Account Manager is responsible for requesting and analyzing various shipping options and making a recommendation to the customer based on price, transit time, routing, and specific customer requirements. Monitor the loading, departure, transit, arrival, and final delivery of the shipment for any issues that may arise. If unforeseen events occur, the Account Manager must problem solve, relying on experience and extensive knowledge of Federal Maritime Commission and U.S. Customs regulations, and partner internally and externally to resolve the issue to our customer’s satisfaction. Serve as the direct point of contact with assigned customers to ensure prompt and accurate service to exceed customer expectations. May be required to prepare and execute documents for U.S. Customs and other government agencies to obtain proper release and duty payment. Quote rates by partnering with our internal quote department and utilize critical thinking skills to determine the best routing and carrier options for our customers and the business of Ascent. Ensure billing is accurate and timely. Maintain and help create Company policies related to credit, pricing, account management, and required service deliveries. Act as power of attorney to sign official documents for the Company. Maintain and organize all records for a client’s transactional event(s). Stay informed on various legal requirements to maintain compliance under import/export regulations throughout the world. Prepare letters of credit. May make visits to customer locations with the General Manager or the assigned Sales Executive. Receives guidance for overall objectives; work with operations and within company and department policies and guidelines using independent judgment to achieve assigned objectives. Other duties as assigned.

Requirements

High school diploma or general education degree (GED); college degree helpful
3-5 years industry experience required.
Ability to manage time and work efficiently
Relies on written and verbal communication.
Able to read, analyze and interpret financial reports, industry journals and legal documents.
Able to respond to verbal and written inquiries or complaints from customers.
Able to effectively present information to customers, prospects, top management, and public groups.
Communicates internally with all departments at the corporate office, with other terminals, third parties agencies, customers and prospects.
International logistics-all modes and understanding of customs process
Microsoft Word, PowerPoint, Excel and ten-key skills.
Ability to apply concepts such as percentages, ratios and proportions to practical situations.
Ability to calculate figures and amounts such as discounts, rates, area, circumference and volume.
Must possess a current valid driver’s license.
Involves a high degree of responsibility for working with, safeguarding and controlling highly restricted information, knowledge or important confidences and criterion-related to research and development of customer data, future plans, policies, business prospects, finances, etc. the release of which could have a detrimental effect and impact on the company’s affairs or undermine its competitive position.
Must be self-motivated, able to maintain confidentiality, honest, friendly, punctual, and organized, have a positive attitude and be able to work unsupervised.
Ability to prioritize multiple tasks and projects.
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions in written, oral, diagram or schedule form
Prioritize, organize and delegate assignments.

Nice To Haves

CES/CCS/LCB helpful

Responsibilities

Requesting and analyzing various shipping options and making a recommendation to the customer based on price, transit time, routing, and specific customer requirements.
Monitoring the loading, departure, transit, arrival, and final delivery of the shipment for any issues that may arise.
Problem-solving unforeseen events, relying on experience and extensive knowledge of Federal Maritime Commission and U.S. Customs regulations, and partnering internally and externally to resolve the issue to our customer’s satisfaction.
Serving as the direct point of contact with assigned customers to ensure prompt and accurate service to exceed customer expectations.
Preparing and executing documents for U.S. Customs and other government agencies to obtain proper release and duty payment.
Quoting rates by partnering with our internal quote department and utilizing critical thinking skills to determine the best routing and carrier options for our customers and the business of Ascent.
Ensuring billing is accurate and timely.
Maintaining and helping to create Company policies related to credit, pricing, account management, and required service deliveries.
Acting as power of attorney to sign official documents for the Company.
Maintaining and organizing all records for a client’s transactional event(s).
Staying informed on various legal requirements to maintain compliance under import/export regulations throughout the world.
Preparing letters of credit.
Making visits to customer locations with the General Manager or the assigned Sales Executive.
Receiving guidance for overall objectives; working with operations and within company and department policies and guidelines using independent judgment to achieve assigned objectives.
Performing other duties as assigned.