Account Coordinator

AHEAD

3d•Onsite

About The Position

Internally known as an Account Coordinator, AHEAD is hiring a Sales Operations Specialist to join our Operations team. The Sales Operations Specialist will independently manage sales operations order execution process for assigned sales accounts. This entails providing high-level and high-touch service and order issue resolution for both cross departmental/internal and external clients through independent work or, at their discretion, accessing collaborative assistance from internal and external support teams when they deem necessary.

Requirements

Ability to become a trusted partner to external clients, resulting in increased revenue
Ability to understand/analyze client needs and link them to company offerings
Ability to be a self-starter who can work independently but also understands the value of being an effective team player and collaborative partner
Strong verbal and written communication skills
Ability to easily build rapport at all levels with both internal and external clients
High level of attention to detail and exceptional organizational skills
Excellent time management and multi-tasking skills
Ability to adapt and react to quick changes
Ability to work independently on projects
Ability to work effectively and efficiently under pressure
Minimum of two years’ experience working in a high volume, fast-paced sales environment required
Minimum of two years’ experience in a sales operation's specialist role required
two years spent with an IT-related/IT manufacturing-related business preferred

Responsibilities

Accept and book all customer orders to include verifying bookable documents are complete and accurate prior to booking
Schedule, facilitate, and moderate regular and recurring cross-departmental meetings to review order status and escalate to individual internal department managers for issue resolution
Meet with the warehouse manager and supervisor to analyze warehouse reporting to ensure items are received, picked, packaged, and shipped in a timely fashion and to meet deadlines promised to customers
Meet with Manufacturing management to ensure orders are being completed within promised customer deadlines
Meet with Director of Supply Chain to ensure ETAs of open orders are accurate and parts are ordered to fulfill booked orders
Collaborate with Product Engineering department to resolve engineering change request orders
Analyze customer requests to ensure Engineering has all the information needed to complete requests.
Facilitate and mediate timely execution of successful communication between Product Engineers, Account Managers, and external customers
Partner with Product Engineers to update sales orders to match any required revisions after receipt of any customer feedback
Identify customer order process improvement opportunities, report them out to customers, and collaborate with customers to update their external workflows to achieve future error-free order submissions
Own customer profiles in ERP system to ensure error-proof data integrity prior to push-out to customer-facing Hatch portal
Perform other related duties as assigned and required by Customer Service Manager