Account Coordinator
Ignite Human Capital•Ontario, CA
•$25 - $35•Onsite
About The Position
The Account Coordinator is the customer's day-to-day point of contact. You'll keep information accurate and moving between customers and internal teams. You'll also partner with sales, production, and the warehouse so every order ships on time.
Requirements
- Bachelor's degree, or an associate degree with 2 years of related experience, or an equivalent combination of education and experience
- Experience in customer service, account coordination, or order management
- Strong attention to detail and comfort working against shifting deadlines
- Proficiency in Excel and Word
- A problem-solver who can own accounts independently while partnering with sales
Nice To Haves
- Experience in OEM, private label, or contract manufacturing is a strong plus
Responsibilities
- Track and expedite every stage of orders for assigned customer accounts
- Coordinate daily shipments and make sure they go out as scheduled
- Serve as the main liaison between customers and production facilities
- Monitor customer materials and production runs to protect delivery dates
- Prepare customer reporting, including status and inventory reports
- Respond to customer inquiries by phone and email and drive issues to resolution
- Support the sales team with order entry, follow-ups, and sample coordination
- Join the Sales Director on customer visits and attend tradeshows as needed
Benefits
- Annual bonus program
- Company-wide appreciation events
- Holiday party
- Employee-run committee that plans events throughout the year
- Employee recognition programs
- Regular Q&A sessions with leadership
- Ongoing investment in training and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
