Sr Account Administrator

Caterpillar Inc.•Nashville, TN

1d•$74,124 - $118,608•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About Cat Financial Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial. Role Definition Manages relationships, satisfaction scores, grows and maintains the business processes and workflows with a key group of customers or business partners.

Requirements

Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
CRM Strategy Design and Implementation: Knowledge of Customer Relationship Management (CRM); ability to design and run CRM applications to acquire, grow and retain profitable customer relationships.
Customer Relationship Management (CRM): Knowledge of Customer Relationship Management (CRM) concepts and strategies; ability to evaluate CRM applications and improve CRM business processes.

Nice To Haves

Experience with Power BI, specifically within reporting: The candidate should have hands-on experience with Power BI, particularly in creating and managing reports. This includes proficiency in data visualization, report generation, and leveraging Power BI's features to provide actionable insights and support decision-making processes.
Experience with Salesforce: Familiarity with Salesforce is highly desirable. The candidate should have experience in using Salesforce for customer relationship management, including configuring and customizing Salesforce environments, managing data, and optimizing workflows to enhance business processes.

Responsibilities

Ensuring up-to-date CRM information is maintained in customer database.
Identifying and developing business relationships with key customers, key influencers, dealers and senior leaders, and establishing self as an expert resource.
Management of customer satisfaction target and corporate goals and metrics.
Understanding of information systems processes and data flows.