Squadron Electronic Flight Bag Support Specialist

INTECON • Scott AFB, IL

1d • Onsite

About The Position

INTECON is seeking a Squadron Electronic Flight Bag (EFB) Support Specialist to support Air Mobility Command (AMC) flying squadrons by maintaining aircrew evaluation records, testing materials, qualification status, and recurring Stan/Eval reporting. This role supports the squadron's ability to track evaluation requirements, maintain qualification visibility, and provide accurate status information to leadership.

Requirements

• High school diploma or equivalent required
• Minimum 2 years of relevant experience in device support, user support, mobile device management, EFB support, or comparable technical support environment
• Experience with mobile devices, account/password support, configuration profiles, operating system updates, and audit-log review
• Ability to troubleshoot and restore user-device functionality in a controlled operational environment
• Tier 3 Security Investigation with SECRET eligibility and enrollment in Continuous Vetting required, active SECRET clearance preferred

Nice To Haves

• Associate's degree or greater preferred in information systems, information technology, cybersecurity, electronics, or related field of study
• 4 or more years of experience in device support, user support, mobile device management, EFB support, or comparable technical support environment
• Direct military or civilian experience supporting squadrons in similar roles at one or more performance locations.
• Cybersecurity certifications in IAT Level I or II in accordance with DoD/DoW 8140

Responsibilities

• Perform set-up, maintenance, and restoration on EFB devices, to include: Device activation, Device/application password reset, Device/application unlock, Initiate lost mode/device retrieval
• Perform set-up, maintenance, and restoration functions on End User Stand Alone (EUSA) devices, to include: Facilitate EUSA device set-up IAW the MDM provider and configuration profile provided by HQ AMC EFB Program Office.
• Initiate EUSA device operating system updates as approved by DISA and configuration profile provided by HQ AMC EFB Program Office.
• Review audit logs for unauthorized access and/or configuration changes.

Benefits

• Comprehensive Group Health Plans (Medical, Dental, and Vision) coverage.
• Company-paid Short-Term and Long-Term Disability, Life, and AD&D Insurance.
• Critical Illness and Accident Insurance.
• Flexible Spending Accounts and Supplemental Plans Available.
• Generous Paid Time Off and Holiday Pay.
• 401k Retirement Plan with Company Match.
• Company-paid Training/Development Programs, and Educational Assistance Program.
• Employee Assistance, Health Advocacy, and Financial Wellbeing Programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED