SQL Server Database Administrator

TELUS Health•Westwood, MA

23h

About The Position

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join our team and what we'll accomplish together TELUS Health Retirement and Benefits Solutions powers the pension and benefits plans for nearly 9 million members across Canada and the United States. We've been doing this for almost 30 years—since our Ariel administration platform revolutionized the industry—and today, we continue to lead through innovation and unwavering commitment to our clients. Our Client Services and Post-Implementation team is the backbone of what we do. While our clients design and deliver benefits programs, we're behind the scenes ensuring seamless transitions, resolving issues in real time, and supporting them every step of the way. We manage a robust ticketing system that keeps client requests flowing smoothly, and our team collaborates across departments to deliver solutions that keep millions of members' benefits running smoothly. As a SQL Server Database Administrator, you'll be a critical member of this team. You'll be the expert who keeps our data flowing, our systems secure, and our clients' most important information protected. Your work directly impacts our ability to serve corporate clients, government organizations, multi-employer plans, and more—all while earning the trust of the employees and retirees whose financial futures depend on our reliability.

Requirements

5–7 years of hands-on SQL Server database administration experience
Strong proficiency with Microsoft SQL Server 2016 and later versions
Solid SQL and PL/SQL skills
Comfort working in Windows O/S environments and Microsoft Office tools
Excellent written and verbal communication skills—you can explain technical concepts clearly to both technical and non-technical audiences
A customer service mindset; you understand that our clients' success is our success
Strong analytical and problem-solving skills; you can troubleshoot issues systematically and implement lasting solutions
Ability to manage multiple priorities and work both independently and collaboratively
Attention to detail and a commitment to quality in everything you deliver

Nice To Haves

Familiarity with MySQL is a plus
Experience with cloud-based backup and recovery solutions (Rubrik, eVault, or similar)
Familiarity with Google Cloud Platform or Microsoft Azure
Hands-on experience with ServiceNow ticketing systems

Responsibilities

Install, configure, maintain, and secure SQL Server databases that support mission-critical client operations
Proactively monitor database infrastructure, respond to alerts, and resolve issues before they impact our clients
Execute database backups, configure backup policies, and lead disaster recovery activities to ensure business continuity
Perform routine database maintenance, including performance tuning, patching, and resiliency optimization
Work closely with our client services and administration teams to understand their needs and resolve database-related requests quickly
Manage ticket queues with a focus on meeting incident and SLA deadlines—your responsiveness directly impacts client satisfaction
Partner with deployment teams on software releases and infrastructure upgrades
Respond to both internal stakeholders and external clients with professionalism and clarity
Create and maintain technical documentation that helps the team operate efficiently and reduces dependency on any single person
Keep our configuration management database (CMDB) current and reliable as a source of truth for system infrastructure