SQA Lead (Point of Sale & Hospitality Tech)
Pointwest Technologies Corp•Louisville, KY
•Hybrid
About The Position
Pointwest is seeking a high-caliber Software Quality Assurance (SQA) Lead for a strategic initiative with a major quick-service restaurant (QSR) brand. This role involves leading quality validation for a multi-year global rollout of the PAR Brink POS ecosystem, focusing on the intersection of high-volume e-commerce and physical store operations. The goal is to ensure technology enhances the experience for millions of customers and thousands of team members during a significant digital transformation.
Requirements
- 7+ years in Software QA, with at least 3 years in a Lead role.
- Direct, hands-on experience with PAR (Brink or PixelPoint) systems is a mandatory requirement.
- Strong background in the Restaurant/Hospitality sector, specifically understanding kitchen workflows and transaction processing.
- Proficiency in SQL for backend data verification.
- Experience with API Testing (Postman, SoapUI) and cloud-based environments (GCP preferred).
- Familiarity with automation tools such as Selenium, Appium, or Cypress.
- Bachelor’s degree in Computer Science, IT, or equivalent professional experience.
- Understanding that system uptime is critical to store profitability.
- Proven ability to manage a team of testers, often across multiple time zones or in hybrid environments.
- Ability to translate technical bugs into "business impact" for non-technical stakeholders.
Responsibilities
- Drive the testing strategy for the integration and deployment of PAR Brink POS and associated back-of-office systems.
- Ensure seamless synchronization between mobile/web ordering platforms, third-party delivery aggregators, and in-store kitchen display systems (KDS).
- Manage "Model Store" testing environments, validating physical hardware configurations (terminals, printers, payment devices) alongside software builds.
- Transition manual testing processes into robust automated frameworks to support a continuous deployment (CI/CD) environment.
- Lead triage meetings with developers and business stakeholders to prioritize fixes based on operational impact and "dinner rush" stability.
- Provide Pointwest and client leadership with clear, data-driven insights into release readiness and system health.
Benefits
- Competitive compensation structure
- Stability of a long-term engagement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
