Home Lending Point of Sale Transformation Lead

Wells Fargo & Company•Columbus, OH

18h•Hybrid

About The Position

Wells Fargo is seeking a Product Manager Senior Manager for the Home Lending Product team, focusing on the customer and sales point of sale experience, spanning digital and assisted channels via the point of sale (POS) through to the loan origination system (LOS). The Home Lending Product organization is responsible for designing and driving technology-focused changes across Home Lending to deliver a streamlined, omni-channel experience throughout the entire home lending journey. This role requires a strategic mindset and a passion for delivering frictionless customer and team member experiences. The Senior Manager will collaborate closely with agile product managers, delivery teams, sales, and technology partners to define and deliver capabilities across POS and LOS, ensuring a consistent experience across all channels (digital, distributed, and consumer direct). Outcomes will be achieved through ownership of the product backlog, including feature prioritization, transparency of upcoming work, setting product goals, and stakeholder communication. The position also involves establishing a product vision and a forward-looking roadmap for the application process, aligned with critical business priorities. A crucial aspect of this role is building and maintaining relationships with third-party vendors that provide core POS capabilities.

Requirements

7+ years of Product Management, product development, strategic planning, process management, change delivery, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of Management or leadership experience

Nice To Haves

Experience delivering customer and sales take-application experiences across channels, including hands-on partnership with point of sale (POS) and/or loan origination system (LOS) platforms
Experienced in leveraging Large Language Models (LLMs) and emerging AI technologies to drive product innovation, enhance user experiences, and inform data-driven decision-making
Proven ability to communicate effectively, drive consensus, and influence outcomes across business, technology, operations, and third-party partners
Strong relationship management skills, including owning a third-party vendor partnership (governance, SLAs, roadmaps, escalations) for core origination capabilities
Experience building relationships across lines of businesses, influencing partners, as well as providing credible and effective challenge
Proven success recruiting, inspiring, developing, coaching, and motivating team members through balanced leadership with a focus on team member engagement and retention and performance management
Ability to combine a perpetual interest in learning, and deep knowledge of industry best practices/standards to build a world class organization
Experience leading transformation efforts and executing large, complex initiatives within a matrixed environment, including process + technology change across multiple customer channels
Experience defining and delivering integration requirements (for example, APIs, data exchanges, and workflow orchestration) between third-party POS and LOS solutions and downstream systems
Experience in the banking and financial sectors, particularly related to Home Lending, Credit, and/or Risk Management
Experience in Product Management, Business Transformation, Data, Analytics, Reporting, Management Consulting, Project Management, Strategic Planning, or Technology experience
Agile Product Owner Experience and knowledge of Agile strategy, development methodologies, and tools working directly with Technology teams in managing agile delivery of a product
Strategic planning experience in translating leadership vision into executable strategies and initiatives
Ability to understand technical policy requirements to help support the implementation of data management policies
Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Experience with providing detailed, thorough, and accurate documentation procedures and repeatability standards
Strong analytical skills with high attention to detail and accuracy
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Ability to synthesize multi-dimensional, complex, and interrelated concepts into clear, consumable, implications, actions, and decisions
Demonstrated track record of effective influencing and collaboration at all levels
Exceptional problem solving abilities
Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet business objectives
Excellent written and oral communication skills with ability to clearly communicate results

Responsibilities

Manage and develop a team that leads product strategy and delivery for the take-application experience across POS and LOS
Own the product vision and roadmap for a streamlined, omni-channel application experience (digital and assisted) via point of sale (POS) through to the loan origination system (LOS)
Translate customer and sales needs into clear business requirements, epics, features, and acceptance criteria; identify and recommend opportunities for product enhancements across POS/LOS
Drive prioritization and sequencing across multiple workstreams (vendor deliverables, internal integration work, and operational change) to deliver moderate to high risk outcomes
Partner with Sales, Technology, Legal, Risk, and Compliance to align on experience, policy, and control requirements that impact POS/LOS workflows
Collaborate and consult with product managers, analysts, engineers, and leaders across multiple levels to deliver a consistent omni-channel experience
Own the relationship with the third-party vendor supporting POS capabilities, including governance routines, delivery commitments, issue escalation, and roadmap alignment
Manage allocation of people and financial resources to deliver the take-application product roadmap and required operational changes
Develop and guide a culture of talent development and product discipline to meet business objectives and strategy
Collaborate with and influence all levels of professionals including senior managers to achieve consistent agreement and application of definitions, measurements, and interpretation as well as provide strategic consultation based on unique, complex HL use cases
Provide leadership and guidance in the continuing development of origination tooling objectives, processes, and long-term goals, with a focus on POS/LOS-enabled workflows
Ensure adherence to applicable regulatory, risk, and compliance requirements by embedding controls and governance into POS/LOS processes and supporting documentation
Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics
Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer