Point of Sale Implementation Specialist

NORTH COUNTRY BUSINESS P RODUCTS INC • Minneapolis, MN

1d • Onsite

About The Position

This position is accountable for ensuring excellent client services and a working knowledge of the hospitality industry as it relates to point of sale systems. The ideal candidate loves interacting with clients, creating positive experiences, and thrives on making technology easier for others to use, working both independently and in a team environment. North Country is 100% employee-owned and fosters a servant leadership culture.

Requirements

• Travel, including overnight, is required.
• Proficient using Microsoft Office Suite, mainly Outlook, Word and Excel.
• Ability to train clients on technical applications.
• Excellent communication skills (verbal, written and listening), attention to detail and organizational skills.

Nice To Haves

• Previous SkyTab, or similar, experience.
• Experience in the hospitality industry.

Responsibilities

• Providing a positive experience and service to all clients.
• Program/configure, test, and document POS systems/software and make modifications to existing programs as well as configure advanced network options and 3rd party interfaces.
• Effectively and efficiently manage a project within scope for every installation assigned and ensure a high standard of service and satisfaction for the client.
• Provide knowledge and proficiency of POS software, operating systems and networks for all product lines as assigned.
• Effectively train clients in POS functionality.
• Analyze the needs of clients through client surveys and by collaborating with Sales and Implementation Manager.
• Maintain current knowledge of PCI/DSS compliancy on POS systems.

Benefits

• 100% employee-owned — your work builds equity
• Servant leadership culture —collaborative and supportive environment
• 75+ years of industry credibility — you'll inherit a strong real foundation and help write the next chapter
• Your voice will be heard — this is a leadership role with real influence over company direction and reports to the CEO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees