Sprinkler Service Manager

Encore Fire Protection • Lewiston, ME

3d

About The Position

Encore Fire Protection is hiring a Sprinkler Service Manager to lead a high-volume sprinkler service operation and its office and field professionals. The manager sets expectations, removes roadblocks, coaches team leaders, monitors department performance, and ensures work is completed safely, efficiently, and in accordance with Encore standards. This role serves as a key resource for technicians handling complex service calls, communicates with customers, and works across operations, scheduling, and deficiency sales to keep work moving and customers informed. The position also contributes to departmental operational and financial goals, including budget and P&L management, profitability, customer retention, revenue growth, and process improvement.

Requirements

• Five or more years of management experience in a service-based business such as HVAC, plumbing, or facilities.
• Experience leading large, multifunctional teams; teams of 25 or more employees are preferred.
• Demonstrated success managing budgets and owning a department’s P&L.
• Strategic, process-oriented mindset and a track record of improving work processes.
• Strong problem-solving skills and a calm, confident presence when priorities shift.
• Excellent communication skills and the ability to motivate, coach, and support others.
• Working knowledge of field service operations, including scheduling, dispatch, maintenance, and repair.
• Customer-first approach and commitment to service quality.

Nice To Haves

• Bachelor’s degree in Business, Management, or a related field.
• Experience in fire protection, mechanical, electrical, or a related specialty trade.
• Sprinkler knowledge.
• Familiarity with regional fire protection and life safety requirements.
• Experience with project management or scheduling software.
• Industry certifications or training related to construction, project management, or fire protection.

Responsibilities

• Serve as the primary resource for the sprinkler service team and guide technicians through complex service calls.
• Coach and mentor team members to improve technical and industry knowledge.
• Set expectations, provide feedback, and support team development.
• Oversee daily sprinkler service department operations to ensure work is efficient, safe, and aligned with company standards.
• Answer technician questions and provide practical recommendations for complex service situations.
• Provide product recommendations to the Deficiency Sales team for repair and remediation quotes.
• Communicate with customers and take ownership of service-related issues.
• Support customer retention, revenue growth, and department profitability.
• Coordinate with operations, scheduling, and deficiency sales to keep jobs moving and customers informed.
• Monitor department performance against goals and raise issues that could affect service quality, customer satisfaction, or results.
• Identify process improvements that reduce friction for technicians and improve customer experience.
• Partner with senior leadership to establish and achieve operational and financial departmental goals.
• Support budget and departmental P&L management, profitability, and sound decision-making.
• Identify opportunities to increase revenue, improve customer retention, and enhance operational efficiency.

Benefits

• Competitive salary with the opportunity to earn performance-based bonuses tied to individual effectiveness and contributions.
• Casual work environment and flexible dress code, with branded company apparel provided.
• Access to web-based productivity tools.
• Medical insurance coverage.
• Dental insurance coverage.
• Vision insurance coverage.
• Fidelity 401(k) plan with company match.
• Company-paid $50,000 life insurance policy.
• People-focused culture that encourages experimentation, learning, and improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed