Sportsbook Supervisor- Full Time- (Caesars Palace)

Caesars Entertainment • Las Vegas, NV

4d • Onsite

About The Position

William Hill U.S., America's leading sports book provider, has immediate openings at its sportsbook. This role is for someone who loves interacting with the public and thrives in a fast-paced work environment. Reporting to the Sportsbook Manager, you will be the face of our retail operation, providing a high level of customer service to ensure everyone feels welcome. You will act as an expert on our sports betting options, advising and answering customer questions to help them make informed, responsible decisions.

Requirements

• Ability to stand for extended periods of time
• Ability to lift, pull, or push 25 lbs
• Ability to write for extended periods of time
• Ability to twist, bend, or reach with no significant boundaries

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Ensure adherence to all rules and regulations set forth by the company and gaming control board
• Become familiar with betting options and engage customers in conversations about them
• Resolve customer disputes/complaints and escalate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and leadership
• Ensure all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed