SPORTSBOOK SERVER FT and PT

Argosy Casino Hotel & Spa Riverside • Riverside, MO

16h

About The Position

PENN Entertainment is hiring a Sportsbook Server to provide excellent hospitality and guest service in a fast-paced dining environment. The role includes welcoming and seating guests, presenting menus, explaining specials, taking and delivering orders, recommending food and beverage pairings, and ensuring guests are satisfied. Servers maintain clean and properly stocked service areas, follow health, safety, hygiene, gaming, and company requirements, and complete assigned side duties and end-of-shift deposits. The position may also involve seating, bussing, expediting, reporting, training, and other reasonable duties that support guest satisfaction and efficient operations.

Candidates should deliver consistent, high-quality service, communicate effectively, multitask in a fast-paced setting, and have thorough food and beverage menu knowledge. A written test is required. The role requires a high school diploma or GED, or two to three years of related experience and/or training, or an equivalent combination. Applicants must be able to qualify for licenses or permits required by law. The work environment can be sometimes very loud, and the job involves frequent standing, walking, handling objects, reaching, talking, hearing, stooping, kneeling, crouching, or crawling, and frequently lifting or moving up to 25 pounds.

Requirements

• High school diploma or GED, or two to three years of related experience and/or training, or an equivalent combination of education and experience.
• Must pass a written test on menu knowledge.
• Strong interpersonal, communication, guest-service, and relationship-building skills.
• Thorough knowledge of food and beverage menus, specialized items, and pairing options.
• Ability to multitask and work effectively in a fast-paced environment.
• Ability to use POS systems and handle orders and payments.
• Basic arithmetic, cash handling, and currency calculation skills.
• Attention to detail, patience, physical stamina, and sound judgment.
• Proficiency in English.
• Ability to qualify for licenses or permits required by local, state, or federal law.
• Ability to regularly stand and walk; use hands to handle or feel objects, tools, or controls; and reach with hands and arms.
• Ability to frequently talk and hear, and stoop, kneel, crouch, or crawl.
• Ability to frequently lift and/or move up to 25 pounds.
• Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

• Additional language proficiency.

Responsibilities

• Greet guests and coworkers according to company hospitality standards, and welcome guests warmly.
• Arrive on time for shifts in the appropriate uniform and meet grooming standards.
• Escort guests to tables, present menus, and explain specials and unique menu items.
• Maintain clean, organized, and well-stocked service areas, including utensils, glassware, and linens.
• Set up and reset tables according to Gram & Dun standards, and ensure service stations are correctly set up.
• Know food, drink, beer, and wine menus; answer questions, make recommendations and pairings, and inform guests about specials.
• Deliver food and beverages promptly at the correct temperature and accommodate dietary needs.
• Handle special guest requests politely and efficiently and submit accurate, timely orders to the kitchen.
• Promote and upsell menu items.
• Monitor guest satisfaction, address concerns, and take necessary action to resolve issues.
• Follow health, safety, cleanliness, and hygiene regulations.
• Complete assigned side duties before and after dinner service.
• Check with tables to ensure guests are satisfied with food and service.
• Communicate with management and colleagues to support smooth service operations.
• Assist with seating, bussing, and expediting tables, food, and drinks as needed.
• Complete required deposits at the end of each shift.
• Keep the dining area attractive by removing trash and debris from tables, chairs, and floors.
• Attend required departmental and company training programs or meetings.
• Compile and submit reports as needed.
• Follow company policies and procedures and applicable gaming laws and regulations.
• Handle equipment carefully, especially while transporting chinaware and glassware, to minimize breakage and control costs.
• Perform other reasonable duties requested by management to support productivity and business operations.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.
• Career growth and support for career advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED