Server - Sportsbook Restaurant & Bar (FT & PT)

Hollywood Casino Perryville • Perryville, MD

2d

About The Position

The Server works in the Sportsbook Restaurant & Bar, providing friendly, professional food and beverage service to guests. The role involves preparing and stocking the assigned area, setting and resetting tables, taking and entering orders, presenting checks, processing payments, and maintaining a clean, safe, and sanitary work area. Servers coordinate with culinary staff and other servers to support an efficient workflow and guest satisfaction, while following company policies, safety requirements, and Maryland health standards. The position requires flexibility to work varied shifts, including nights, weekends, and holidays.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• Six months of full-service food service experience, with knowledge of food and wine.
• Must qualify for a Maryland Lottery License.
• Must be able to lift trays of food above shoulder level and carry them for up to 50 yards.
• Occasionally lift and/or move up to 50 pounds.

Responsibilities

• Promote and maintain the ACES customer service program with patrons and team members, including greeting guests and acknowledging their departure.
• Interact with guests and coworkers in a helpful, positive, upbeat, and professional manner.
• Set up, stock, service, clean, and reset the assigned area and tables.
• Provide full-cycle service, including taking orders within five minutes of guests being seated, entering accurate orders and table numbers in MICROS, and presenting checks.
• Upsell beverages, appetizers, and desserts according to restaurant service standards.
• Collect payments accurately, make change, and close guest checks.
• Perform light cleaning during service, including removing and transporting dirty dishes, glassware, and flatware, and keeping floors, seating, and tables presentable.
• Monitor and replenish stock in the assigned area neatly, accurately, and promptly.
• Refill glassware, coffee cups, butter, condiments, and bread, and carry orders to tables as needed.
• Prepare or fill coffee and tea as required.
• Ladle soups, portion cakes and pies, and prepare condiments as required by the establishment.
• Keep the work area neat, clean, and sanitized throughout the shift, including tables, seats, counters, stations, and sinks.
• Monitor guests’ alcohol intake according to training guidelines.
• Coordinate with the culinary team and servers to maintain workflow, meet business demands, and support customer satisfaction.
• Maintain equipment, including coffee machines, soda and juice dispensers, ice bins, service stations, and refrigerators.
• Meet or exceed state and company sanitation requirements, including ServSafe and Maryland Department of Health standards.
• Follow regulatory, safety, departmental, and company policies.
• Perform reasonable, temporarily assigned duties outside the position description when the company determines they are necessary for efficiency, productivity, or guest service.
• Work varied shifts, including nights, weekends, and holidays.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED