Sportsbook Kiosk Supervisor- Full-Time-( Las Vegas, NV)

Caesars Sportsbook • Washington, DC

5d

About The Position

The Sportsbook Kiosk Supervisor oversees DC Remote Kiosk operations and serves as a customer-service contact for retail owners and customers. Reporting to the Director/Area Manager, the role supports operations across more than 40 locations by reviewing transactions, completing AML transactions, communicating with retail partners and field service technicians, managing the Caesars Lottery email inbox, addressing escalated customer issues, and ensuring marketing signage is properly provided and installed. The supervisor also periodically visits lottery retailers to meet with store owners.

Requirements

• Must be 21 or older.
• Must be able to obtain a gaming license.
• Ability to motivate, lead, and mentor staff members or retailers.
• Strong written and verbal communication skills.
• Professional appearance and demeanor.
• Self-starter attitude and initiative.
• Commitment to delivering a high level of customer service.
• Must be able to stand for extended periods.
• Must be able to lift, pull, or push 25 pounds.
• Must be able to write for extended periods.
• Must be able to twist, bend, or reach without significant boundaries.

Nice To Haves

• Prior work experience in a sportsbook is highly preferred.

Responsibilities

• Review kiosk transactions and images at more than 40 locations.
• Complete AML transactions for more than 40 locations.
• Call retail partners daily to check in and ensure their business needs are being met.
• Respond to and manage the Caesars Lottery email inbox.
• Communicate with Caesars Field Service Technicians to ensure technical and hardware issues are fixed in a timely manner.
• Handle escalated customer complaints and issues as needed.
• Ensure marketing signage is provided and installed properly at more than 40 locations.
• Periodically visit lottery retailers to meet with store owners.
• Provide a high level of customer service to retail owners and customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed