Sportsbook Kiosk Supervisor- Full-Time-( Las Vegas, NV)

Caesars Entertainment • Las Vegas, NV

4d

About The Position

The Sportsbook Kiosk Supervisor is the face of DC Remote Kiosk operations and provides a high level of customer service to retail owners and customers. The role oversees kiosk operations across more than 40 locations, supports retail partners, coordinates technical issue resolution, and helps ensure a welcoming customer experience. The position reports to the Director/Area Manager.

Requirements

• Must be 21 or older.
• Must be able to obtain a Gaming License.
• Strong written and verbal communication skills.
• Professional appearance and demeanor.
• Self-starter attitude and initiative.
• Commitment to delivering a high level of customer service.
• Ability to stand for extended periods.
• Ability to lift, pull, or push 25 pounds.
• Ability to write for extended periods.
• Ability to twist, bend, or reach without significant boundaries.

Nice To Haves

• Prior work experience in a sportsbook is highly preferred.

Responsibilities

• Review kiosk transactions and images at over 40 locations.
• Complete AML transactions for over 40 locations.
• Call retail partners daily to check in and ensure their business needs are being met.
• Respond to and manage the Caesars Lottery email inbox.
• Communicate with Caesars Field Service Technicians to ensure technical and hardware issues are fixed in a timely manner.
• Handle escalated customer complaints and issues as needed.
• Ensure marketing signage is provided and installed properly at over 40 locations.
• Periodically visit lottery retailers to meet with store owners.
• Motivate, lead, and mentor staff members or retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed