SportsBook/Keno Cashier

PORT MADISON ENTERPRISES FAMILY•Suquamish, WA

23d•Onsite

About The Position

PORT MADISON ENTERPRISES SUQUAMISH CLEARWATER CASINO RESORT Sportsbook/Keno Cashier General Position Summary: Responsible for efficient and timely exchange of cash or winning tickets for guests and supporting the Sports Betting operation. Provide excellent customer service, selling tickets and ensuring the proper payouts are provided. Writes Keno tickets through a computerized Keno System, calls Keno games, marks numbers called and verifies draw results before entering into the system.

Requirements

Experienced in providing great customer service.
Ability to listen and solve customer complaints.
Good math skills.
Good verbal communication skills.
Ability to work with a number of people at one time.
Ability to take direction and complete tasks in a timely manner.
Ability to work with little or no supervision.
Ability to work as part of a team and independently.
Ability to work in a fast-paced environment.
Excellent verbal and written communication skills
Ability to work in a fast-paced and sometimes stressful environment
Ability to write legibly
Knowledge of computer keyboarding helpful
Ability to understand and implement game rules and convey professionally to guests
Ability to follow instructions and solve problems quickly and within the policies and procedures
High School diploma or GED equivalent required.
Ability to lift 50 lbs. while standing, twisting, or bending.
Must be able to stand and/or sit for extended periods of time.
Must be able to work evenings based on a rotating schedule.

Nice To Haves

Experience in sports or online gaming highly preferred.

Responsibilities

Follows all Sportsbook rules for games in accordance with established policies and procedures
Maintains a cash bank, documenting all transactions and balancing the bank at the end of each shift.
Responsible to properly account for all transactions and necessary paperwork
Responsible for placing wagers as requested by guests and verifying and processing winning tickets
Ensures that all information is accurately entered into the till
Properly processes any voided wagers
Follows all company policies and procedures
Effectively and consistently communicates sports betting rules and provides betting assistance to guests in accordance with company policies and procedures
Remains alert to any peculiar betting patterns as “proxy betting” and report promptly to the Supervisor
Consistently maintains visibility in guest areas and immediately responds to any guest questions and/or concerns
Aware of popular lines and odds in the Sportsbook
Safeguards the companies confidential and privileged information that is obtained as a result of normal working procedures
Provides Clearly Superior Customer Service to all internal and external customers
Responsible to start the Keno game
Collects and delivers tickets and cash to customers outside the Keno Lounge
Keeps existing games in tact
Follows all Keno rules for all games in accordance with established casino policies and procedures
Rechecks tickets upon request
Pays winning tickets
Notifies supervisor and/or Department Manager of any potential irregularities noted in a customer’s play or other transactions during the shift
Maintains and is responsible for individually assigned cash drawer/bank and its balance
Responsible for all cash transactions during assigned shift
Responsible for opening and closing games including the completion of reports
Works with the department’s employees to maintain a clean and friendly Sportsbook/Keno area
Performs in a professional manner while actively practicing the Customer Service Standards
Assists in stocking department supplies
Other duties as assigned