SportsBook/Keno Lead Cashier

PORT MADISON ENTERPRISES FAMILY•Suquamish, WA

3d•Onsite

About The Position

Under the direction of the Keno Manager, the Lead Cashier oversees the day-to-day operation of the Keno personnel on the shift. The Lead Cashier verifies and approves winnings for payouts. Maintains accountability for the impress bank and is the first line for handling guest disputes. Responsible for the operations of the Sportsbook department during assigned shift including but no limited to approving or denying wagers from customers, scheduling of staff, and ensuring compliance with state and federal regulations.

Requirements

High School diploma or GED equivalent required.
Minimum of 1 (One) year of experience with cash handling and sportsbook betting preferred.
Previous supervisory experience preferred.
Good math skills
Knowledge of computer keyboarding helpful
Ability to follow instructions and solve problems quickly and within the policies and procedures
Ability to understand and implement game rules and convey professionally to guests
Experienced in providing great customer service.
Ability to listen and solve customer complaints.
Ability to work with a number of people at one time.
Strong collaboration and project management skills
Ability to work with little or no supervision.
Ability to work in a fast-paced, team-oriented environment
Excellent verbal and written communication skills
Ability to work in a fast-paced and sometimes stressful environment
Experience in sports or online gaming highly desired
At least 1 (One) year of ticket writer/cashier experience preferred

Responsibilities

Provides Clearly Superior Customer Service to all internal and external customers
Writes Keno tickets through a computerized Keno System, calls Keno games, marks numbers called and verifies draw results before entering into the system
Maintains and is responsible for individually assigned cash drawer/bank and its balance
Ensures the operation of the Keno area is efficient and in accordance with department’s the policies and procedures, the Tribal-State Compact
Ensures compliance with all Class III gaming regulations
Assists the Keno Manager in the development of policy and procedure manuals for Keno operations
Monitors said manuals in an effort to quickly handle disputes and train new personnel
May assist the manager in developing schedules and various aspects of monitoring employee performance
Keeps management informed relative to customer and employee relations
Rechecks tickets upon request
Responsible for opening and closing games including the completion of required reports
Pays and writes keno tickets
Responsible for cash transactions during assigned shift
Responsible for ensuring all transactions are performed according the company policies and procedures
Responsible to monitor all monies being wagered
Approve and deny wagers from guests in conjunction with the Risk and Trading team
Responsible to maintain Sportsbook vault
Conduct sweeps/bankroll increases on cashier drawers as necessary
Monitors performance, and conducts basic maintenance and customer experience on kiosks
Responsible to handle guest disputes in the Sportsbook
Report issues and discrepancies to management immediately
Assists with training, development, measuring performance, discipling, and/or scheduling department staff as assigned
Responsible for placing wagers as requested by guests and verifying and processing winning tickets
Properly processes any voided wagers
Follows all company policies and procedures
Effectively and consistently communicates sports betting rules and provides betting assistance to guests in accordance with company policies and procedures
Enforces company standard operating procedures
Consistently maintains visibility in guest areas and immediately responds to any guest questions and/or concerns
Aware of popular lines and odds in the Sportsbook
Ensures compliance with state and federal regulations
Safeguards the companies confidential and privileged information that is obtained as a result of normal working procedures
Works with the department’s employees to maintain a clean and friendly Sportsbook/Keno area
Works with the department manager to manage promotions and present an entertaining atmosphere for the guests
Advises Keno Manager on the daily operation of the Keno Department
Performs in a professional manner while actively practicing the Customer Service Standards
Assists in stocking supplies for the department
Other duties as assigned