Keno/Sportsbook Runner-Writer
About The Position
Provide exceptional service and value to our guests. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities. Our Vision: Creating incredible experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork. This role involves processing Keno and Sportsbook tickets for guests, assisting them in understanding how to play, and processing tickets through a computerized system. The position also includes calling Keno games, marking numbers called, verifying draw results, and assisting guests with sports betting terminology and options.
Requirements
- Complete Title 31 requirements
- Basic math skills
- Pass NRWC pre-employment testing
- Must be able to obtain a Food Handlers Permit
- Ability to work all shifts including weekends and holidays
- Ability to obtain a Class III Gaming License
Nice To Haves
- Previous cash handling experience
- Previous front-line guest service experience
Responsibilities
- Process Keno and Sportsbook tickets for guests and assist in the understanding of how to play.
- Process Keno/Sportsbook tickets through a computerized system.
- Call Keno games, mark numbers called and verify draw results.
- Assist guests with understanding sports betting terminology and betting options.
- Start Keno games, keep existing games intact and collect house revenues.
- Understand, support and explain all Keno and Sportsbook content, promotions, betting events, and betting odds as expected.
- Perform both Keno and Sportsbook runner and writer duties.
- Introduce the oncoming runner to guests on the gaming floor.
- Follow all Keno and Sportsbook rules in accordance with established Casino policies and procedures.
- Operate wagering terminal and perform machine maintenance, including but not limited to loading new paper/tickets and keeping the area free of all debris.
- Explain the rules and variations of betting at players request, answer players questions and assist them with the game/race in order to provide adequate customer service and promote betting activity.
- Pay all winning bets according to proper odds, to ensure that winning players receive accurate payments.
- Manage and maintain Keno/Sportsbook cash banks.
- Ensure guests are utilizing the Reward Club card and ask for coupons.
- Notify supervisor of any irregularities in guest play or transactions.
- Perform other duties as assigned.
Benefits
- FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
- FREE Short-Term Disability, Life and Accident Insurance
- FREE Meal during shift
- FREE gaming license renewals
- FREE uniform dry cleaning services
- $1 per hour shift differential
- Paid Time Off & Paid Holidays
- Floating holidays
- 401(K) Retirement Program (match up to 4%)
- Health & Wellbeing Reimbursement
- Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
- Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
- Flex spending and Dependent care spending
- Career advancement opportunities
- Periodic Team Member contests and giveaways
- Team Member dining and gift shop discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
