Keno/Sportsbook Runner-Writer

Nisqually Red Wind CasinoOlympia, WA
Onsite

About The Position

Provide exceptional service and value to our guests. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities. Our Vision: Creating incredible experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork. This role involves processing Keno and Sportsbook tickets for guests, assisting them in understanding how to play, and processing tickets through a computerized system. The position also includes calling Keno games, marking numbers called, verifying draw results, and assisting guests with sports betting terminology and options.

Requirements

  • Complete Title 31 requirements
  • Basic math skills
  • Pass NRWC pre-employment testing
  • Must be able to obtain a Food Handlers Permit
  • Ability to work all shifts including weekends and holidays
  • Ability to obtain a Class III Gaming License

Nice To Haves

  • Previous cash handling experience
  • Previous front-line guest service experience

Responsibilities

  • Process Keno and Sportsbook tickets for guests and assist in the understanding of how to play.
  • Process Keno/Sportsbook tickets through a computerized system.
  • Call Keno games, mark numbers called and verify draw results.
  • Assist guests with understanding sports betting terminology and betting options.
  • Start Keno games, keep existing games intact and collect house revenues.
  • Understand, support and explain all Keno and Sportsbook content, promotions, betting events, and betting odds as expected.
  • Perform both Keno and Sportsbook runner and writer duties.
  • Introduce the oncoming runner to guests on the gaming floor.
  • Follow all Keno and Sportsbook rules in accordance with established Casino policies and procedures.
  • Operate wagering terminal and perform machine maintenance, including but not limited to loading new paper/tickets and keeping the area free of all debris.
  • Explain the rules and variations of betting at players request, answer players questions and assist them with the game/race in order to provide adequate customer service and promote betting activity.
  • Pay all winning bets according to proper odds, to ensure that winning players receive accurate payments.
  • Manage and maintain Keno/Sportsbook cash banks.
  • Ensure guests are utilizing the Reward Club card and ask for coupons.
  • Notify supervisor of any irregularities in guest play or transactions.
  • Perform other duties as assigned.

Benefits

  • FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
  • FREE Short-Term Disability, Life and Accident Insurance
  • FREE Meal during shift
  • FREE gaming license renewals
  • FREE uniform dry cleaning services
  • $1 per hour shift differential
  • Paid Time Off & Paid Holidays
  • Floating holidays
  • 401(K) Retirement Program (match up to 4%)
  • Health & Wellbeing Reimbursement
  • Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
  • Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
  • Flex spending and Dependent care spending
  • Career advancement opportunities
  • Periodic Team Member contests and giveaways
  • Team Member dining and gift shop discounts
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