Sponsored Residential Manager

DePaul Community Resources • Roanoke, VA

1d • Hybrid

About The Position

The Sponsored Residential Manager provides oversight and supervision of the day-to-day operations of the sponsored residential program services in the assigned office area within the Developmental Disabilities Program. Responsibilities include supervising designated staff members and overseeing facility needs such as space, furnishings, and equipment. This position screens all prospective Sponsored Providers and their homes, including completing the Home Finding process, DBHDS Licensing approval, and LHRC affiliation. The position is assigned to an on-call rotation.

Requirements

• A Bachelor's degree in a human services field or an acceptable degree is required.
• Must have five years of experience providing casework services to individuals with developmental disabilities.
• Supervisory experience within the field is required.
• Knowledge of office and records administration techniques and procedures.
• Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of Microsoft Office Word, Excel, Powerpoint, Outlook, Sharepoint, Teams, and virtual meeting applications such as Zoom, WebEx, Google Meet.
• Knowledge of DePaul's policies, procedures, and standard practices and the rules and guidelines established by regulatory and governing agencies such as DBHDS and DMAS.
• Knowledge of relevant policies, procedures, and strategies to promote the safety and protection of people, data, and property.
• Demonstrate a thorough working knowledge of the social, economic, health, and/or disability challenges and concerns of individuals and the care provider/birth family and applicable community resources.
• Demonstrate a thorough working knowledge of social work skills including, but not limited to, problem-solving, case conceptualization, assessment (psychological, psychosocial, behavioral, etc.), building relationships while maintaining professional boundaries, and executing sound therapeutic practice.
• Demonstrate verbal and written communication and body language that conveys information, ideas, or inquiries effectively and concisely that purveys professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work.
• Demonstrate ability to negotiate, mediate, facilitate, mentor, and coach.
• Demonstrate ability to train and instruct others.
• Demonstrate ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Demonstrate interpersonal and verbal skills to defuse emotional situations, calm upset individuals, allay fears, and lessen confusion.
• Monitor/assess the performance of staff and develop them based on individual conduct, skills, abilities, interests, and service needs.
• Collect and analyze data.
• Manage multiple priorities and complete assignments on time, accurately, and with attention to detail, and ensure high-quality work product.
• Develop and maintain professional working relationships and appropriate boundaries with individuals served, coworkers, community partners, and business associates, and work collaboratively in a team environment.
• Communicate effectively in both oral and written form.
• Make arithmetical computations and tabulations.
• Operate standard office equipment such as telephone, calculator, printer, scanner, cellular phone, tablet, laptop, postage machine, shredder.
• Operate a personal computer and proficient using electronic database systems, virtual meeting software, internet, department or program-specific software, and MS Office Suite applications, particularly Excel, Word, and Outlook.
• Develop objectives, evaluate effectiveness, and assess service plans for individuals served.
• Analyze and prepare concise and accurate documents, reports, and correspondence.
• Supervise and consult with professional staff effectively; provide strong leadership and establish good working relationships with care providers, other community professionals, local social services departments, community service boards, and the general public.
• Establish supportive relationships with supervisees and other program staff and provide constructive feedback when necessary.
• Interpret, understand, and implement complex policies and procedures based on changing statutes and regulations.
• Prepare and write effective reports, maintain records, plan, prioritize, and organize work.
• Demonstrate ability to work effectively with clients and families receiving services; assess client and family needs; assess the abilities of individuals and families to utilize DePaul services and other appropriate community resources; promote services toward self-sufficiency.
• Accept the rights, responsibilities, and differences of others.
• Work independently or as a team member.
• Work under deadlines and handle crises.
• Exercise sound judgment and critical thinking in decision-making and solving various work-related situations.
• Learn and adhere to policies, procedures, and guidelines established by DePaul, professional organizations, governing agencies, and local laws, statutes, regulations, codes, and standards related to the area of responsibility.
• Read and understand information and ideas presented in writing.
• Effectively market the programs and services of the department.
• Assist with the general upkeep and cleaning of office areas and agency vehicles.
• Demonstrate self-awareness, ongoing self-evaluation, and a commitment to being part of a diverse, equitable, respectful, and inclusive workplace where all people are valued.
• Demonstrate professional composure in difficult and stressful situations.
• Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in the daily trajectories of work.
• Demonstrate professionalism regarding access to sensitive and confidential information related to employees, clients, and business records with no disclosure to others without needing to know.
• Must have a current DMV driving record with results that comply with insurer guidelines.
• Must pass a drug and alcohol screening with satisfactory results stipulated by applicable governing, funding, or regulatory agencies.
• Must provide documentation of a PPD test, chest x-ray, or screening from a qualified medical professional indicating the absence of TB.
• Must pass a criminal and child protective services background report.
• The applicant shall not have been convicted of any barrier crime(s) on the criminal background report.
• The applicant will have no founded disposition of child abuse or neglect as documented by the Child Protective Services background report.

Nice To Haves

• Participate in regular supervision meetings with the Senior Residential Manager.
• Coordinate the use of student interns, referring college/university to ensure interns secure appropriate placement.
• Consult first with the Senior Manager regarding resolutions for disciplinary issues.
• Participate in home finding duties as assigned/requested.
• Staff all prospective sponsored home providers with supervisor to assess the appropriateness of applicants.
• Gather all information needed for assessment and study of potential providers.
• Complete home studies on prospective providers in compliance with policies and regulations.
• Present information concerning approved sponsored home providers to the DD staff.
• Ensure provider homes comply with licensing/regulation standards.
• Enter all required home approval documents into the DBHDS web portal for the final licensing approval.
• Participate in home finder meetings as scheduled/requested.
• Support in the recruitment cycle for Residential Coordinators and other DD program staff as requested.
• Maintain consistent communication with all community referral sources.
• Problem-solve with other Sponsored Residential Managers and assess available sponsored homes or shared referral information.
• Maintain communication with each Residential Coordinator through one minimum home visit and one team meeting quarterly.
• Maintain communication and positive working relationship with Community Services Boards, Providers, DBDHS and other community partners.
• Assist with marketing DePaul services as needed.
• Promote a positive work environment with positive relationships with all involved parties.
• Attend monthly staff meetings within specific service areas to update on services or the organization.
• Provide support through backup coverage for cases when the assigned Residential Coordinator is not available.
• Provide core training to sponsored home parents in areas of expertise.
• Participate in on-call service rotations.
• Provide information for the success of DePaul programs & services to community organizations, associations, and media.

Responsibilities

• Provides oversight and supervision of the day-to-day operations of the sponsored residential program services.
• Supervises designated staff members and oversees facility needs.
• Screens all prospective Sponsored Providers and their homes, including completing the Home Finding process, DBHDS Licensing approval, and LHRC affiliation.
• Evaluates monthly, quarterly, and annual reports/plans from Residential Coordinators.
• Evaluates HR paperwork (reimbursements, time sheets, etc.).
• Evaluates program & services compliances with involved parties (DBHDS licensing regulations, Human Rights, Adult & Child Protective Services, Code of Virginia, DePaul policies & procedures, Health and Safety Requirements).
• Assists sponsored homes with Residential Coordinators.
• Creates an office coverage calendar every month.
• Completes annual staff performance evaluations.
• Conducts monthly checkups with all supervisees providing case-related problem-solving interventions.
• Participates in regular supervision meetings with the Senior Residential Manager.
• Coordinates the use of student interns, referring college/university to ensure interns secure appropriate placement.
• Consults first with the Senior Manager regarding resolutions for disciplinary issues.
• Participates in home finding duties as assigned/requested.
• Staffs all prospective sponsored home providers with supervisor to assess the appropriateness of applicants.
• Gathers all information needed for assessment and study of potential providers.
• Completes home studies on prospective providers in compliance with policies and regulations.
• Presents information concerning approved sponsored home providers to the DD staff.
• Ensures provider homes comply with licensing/regulation standards.
• Enters all required home approval documents into the DBHDS web portal for the final licensing approval.
• Participates in home finder meetings as scheduled/requested.
• Supports in the recruitment cycle for Residential Coordinators and other DD program staff as requested.
• Maintains consistent communication with all community referral sources.
• Problem-solves with other Sponsored Residential Managers and assesses available sponsored homes or shared referral information.
• Maintains communication with each Residential Coordinator through one minimum home visit and one team meeting quarterly.
• Maintains communication and positive working relationship with Community Services Boards, Providers, DBDHS and other community partners.
• Assists with marketing DePaul services as needed.
• Promotes a positive work environment with positive relationships with all involved parties.
• Attends monthly staff meetings within specific service areas to update on services or the organization.
• Provides support through backup coverage for cases when the assigned Residential Coordinator is not available.
• Provides core training to sponsored home parents in areas of expertise.
• Participates in on-call service rotations.
• Provides information for the success of DePaul programs & services to community organizations, associations, and media.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid holidays
• Paid volunteer time
• Professional development
• Learning and development program
• Tuition reimbursement
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level