Sponsored Residential Manager

DePaul Community Resources • Roanoke, VA

3d • $64,996 - $67,996 • Hybrid

About The Position

The Sponsored Residential Manager provides oversight and supervision of the day-to-day operations of the sponsored residential program services in the assigned office area within the Developmental Disabilities Program. Responsibilities include supervising designated staff members and overseeing facility needs such as space, furnishings, and equipment. This position screens all prospective Sponsored Providers and their homes, including completing the Home Finding process, DBHDS Licensing approval, and LHRC affiliation. The position is assigned to an on-call rotation.

Requirements

• A Bachelor's degree in a human services field or an acceptable degree is required.
• Five years of experience providing casework services to individuals with developmental disabilities.
• Supervisory experience within the field is required.
• Knowledge of office and records administration techniques and procedures.
• Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of Microsoft Office Word, Excel, Powerpoint, Outlook, Sharepoint, Teams, and virtual meeting applications such as Zoom, WebEx, Google Meet.
• Knowledge of DePaul's policies, procedures, and standard practices and the rules and guidelines established by regulatory and governing agencies such as DBHDS and DMAS.
• Knowledge of relevant policies, procedures, and strategies to promote the safety and protection of people, data, and property.
• Demonstrate a thorough working knowledge of the social, economic, health, and/or disability challenges and concerns of individuals and the care provider/birth family and applicable community resources.
• Demonstrate a thorough working knowledge of social work skills including problem-solving, case conceptualization, assessment, building relationships while maintaining professional boundaries, and executing sound therapeutic practice.
• Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
• Demonstrate verbal and written communication and body language that conveys information, ideas, or inquiries effectively and concisely that purveys professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work.
• Demonstrate ability to negotiate, mediate, facilitate, mentor, and coach.
• Demonstrate ability to train and instruct others.
• Demonstrate ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Demonstrate interpersonal and verbal skills to defuse emotional situations, calm upset individuals, allay fears, and lessen confusion.
• Monitor/assess the performance of staff and develop them based on individual conduct, skills, abilities, interests, and service needs.
• Collect and analyze data.
• Manage multiple priorities and complete assignments on time, accurately, and with attention to detail, and ensure high-quality work product.
• Develop and maintain professional working relationships and appropriate boundaries with individuals served, coworkers, community partners, and business associates, and work collaboratively in a team environment.
• Communicate effectively in both oral and written form.
• Make arithmetical computations and tabulations.
• Operate standard office equipment such as telephone, calculator, printer, scanner, cellular phone, tablet, laptop, postage machine, shredder.
• Operate a personal computer and proficient using electronic database systems, virtual meeting software, internet, department or program-specific software, and MS Office Suite applications, particularly Excel, Word, and Outlook.
• Develop objectives, evaluate effectiveness, and assess service plans for individuals served.
• Analyze and prepare concise and accurate documents, reports, and correspondence.
• Supervise and consult with professional staff effectively; provide strong leadership and establish good working relationships with care providers, other community professionals, local social services departments, community service boards, and the general public.
• Establish supportive relationships with supervisees and other program staff and provide constructive feedback when necessary.
• Interpret, understand, and implement complex policies and procedures based on changing statutes and regulations.
• Prepare and write effective reports, maintain records, plan, prioritize, and organize work.
• Demonstrate ability to work effectively with clients and families receiving services; assess client and family needs; assess the abilities of individuals and families to utilize DePaul services and other appropriate community resources; promote services toward self-sufficiency.
• Accept the rights, responsibilities, and differences of others.
• Work independently or as a team member.
• Work under deadlines and handle crises.
• Exercise sound judgment and critical thinking in decision-making and solving various work-related situations.
• Learn and adhere to policies, procedures, and guidelines established by DePaul, professional organizations, governing agencies, and local laws, statutes, regulations, codes, and standards related to the area of responsibility.
• Read and understand information and ideas presented in writing.
• Effectively market the programs and services of the department.
• Assist with the general upkeep and cleaning of office areas and agency vehicles.
• Demonstrate self-awareness, ongoing self-evaluation, and a commitment to being part of a diverse, equitable, respectful, and inclusive workplace where all people are valued.
• Demonstrate professional composure in difficult and stressful situations.
• Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in the daily trajectories of work.
• Demonstrate professionalism regarding access to sensitive and confidential information related to employees, clients, and business records with no disclosure to others without needing to know.

Responsibilities

• Responsible for the evaluation of monthly, quarterly, and annual reports/plans from Residential Coordinators, HR paperwork, and program & services compliances with involved parties.
• Act as a supervisor by creating an office coverage calendar, completing annual staff performance evaluations, conducting monthly checkups with supervisees, participating in regular supervision meetings with the Senior Residential Manager, coordinating the use of student interns, and consulting with the Senior Manager regarding resolutions for disciplinary issues.
• Participate in home finding duties including assessing prospective sponsored home providers, gathering information for assessment and study of potential providers, completing home studies, presenting information concerning approved sponsored home providers, ensuring provider homes comply with licensing/regulation standards, and entering required home approval documents into the DBHDS web portal.
• Support in the recruitment cycle for Residential Coordinators and other DD program staff as requested, including interviewing, hiring, orientation, and training.
• Maintain consistent communication with all community referral sources, problem-solve with other Sponsored Residential Managers, communicate with each Residential Coordinator through home visits and team meetings, maintain communication and positive working relationships with Community Services Boards, Providers, DBDHS and other community partners, and assist with marketing DePaul services.
• Promote a positive work environment with positive relationships with all involved parties and attend monthly staff meetings to update on services or the organization.
• Provide support through backup coverage for cases, core training to sponsored home parents, on-call service rotations, and providing information for the success of DePaul programs & services to community organizations, associations, and media.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager