SPM Coordinator

Global Finishing Solutions.•Osseo, WI

13d•Remote

About The Position

This role serves as the central point of coordination for our Service & PM programs managing schedules, supporting customers, and ensuring that preventative maintenance contracts are fulfilled with precision and consistency. In this role, you’ll be the nerve center of our Service & PM team connecting customers with techs, tracking service jobs, and making sure our maintenance programs are running like clockwork. If you're organized, love solving problems, and enjoy helping people, this role is built for you.

Requirements

High school diploma with 3–5 years of customer service experience, or Associate/Bachelor’s degree with 1–3 years of customer service experience (Equivalent hands-on experience will be considered: 2 years of experience = 1 year of education)
Strong organizational skills and an eye for detail
Excellent communication skills—comfortable working with both people and systems
A knack for prioritizing, solving problems, and keeping projects on track

Responsibilities

Coordinate and dispatch technicians for service calls and preventative maintenance visits
Schedule and track recurring maintenance programs to ensure contract compliance
Facilitate customer onboarding into GFS service programs and systems
Manage monthly filter orders and related service templates
Maintain accurate records in internal and external service systems
Collaborate with technicians, sales teams, and support staff to ensure customer satisfaction
Oversee spare parts lists to minimize downtime and meet customer needs