ServiceNow SPM Technical Consultant

CONFIGURETEK

4d • $60 - $90 • Remote

About The Position

This role focuses on building and configuring the ServiceNow SPM (Strategic Portfolio Management) module to establish a robust demand management foundation. Key responsibilities include setting up intake forms, assessment and approval workflows, and mapping Smartsheet data to ServiceNow. The consultant will also configure program and project management functionalities, including templates, task structures, and reporting with KPIs and RAG status. Financial management configuration involves rate cards, cost plans, fiscal calendars, and loading financial data. Resource management will be set up with resource plans and capacity views. A significant part of the role involves rebuilding and validating reporting in ServiceNow against Power BI, ensuring parity before the retirement of the existing BI tool. The position also requires unit testing and producing as-built documentation.

Requirements

• 5–8 years hands-on ServiceNow SPM/ITBM configuration across demand, project, program and portfolio management.
• Direct experience building cost plans, fiscal period configuration, and forecast versus actual reporting in ServiceNow.
• Demonstrated data migration into SPM — field mapping, transform maps, import sets and reconciliation — ideally from Smartsheet or a comparable PPM toolset.
• Performance Analytics and reporting build experience, including replacing an incumbent BI tool and proving parity before decommission.
• ServiceNow CSA required; CIS-SPM strongly preferred.
• Public sector or CMS funding familiarity a plus.

Nice To Haves

• Uses AI heavily across SPM build and migration: mapping legacy field structures, generating transform logic, producing reconciliation test scenarios from source extracts, and drafting as-built documentation.
• Applies AI to large financial and project data sets while personally verifying results against source.

Responsibilities

• Build the demand management foundation: intake form, assessment and approval workflow, plus the Smartsheet-to-ServiceNow demand field mapping and data import.
• Configure program and project management — templates, project task and WBS structure, and status report templates with KPIs, milestones and RAG reporting.
• Build the Smartsheet field mappings into project, project task, program and portfolio records, including picklist translation and date/duration conventions.
• Configure financial management: rate cards, cost plan structure, fiscal calendar and period setup, then load purchase orders, invoices and CMS funding with federal/state match splits.
• Configure resource management — resource plans, role-based allocation and capacity views.
• Rebuild demand, project, program and portfolio reporting in ServiceNow and validate parity against Power BI ahead of its retirement.
• Unit test all configuration and produce as-built documentation ahead of UAT handoff.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed