Spirits Manager - NL

Good Food Holdings Companies • Santa Cruz, CA

11d • $24 - $35

About The Position

The Spirits Manager oversees the daily operations, management, and profitability of the Liquor department. Responsibilities include ordering, inventory control, merchandising, staff supervision, and customer service. The manager ensures products meet quality standards and that the department provides exceptional service while contributing to a positive, collaborative team environment.

The role manages the department’s product mix, inventory levels, pricing, signage, sales and margin goals, and compliance with alcohol regulations and company policies. It also includes supervising and training staff, maintaining vendor and customer relationships, coordinating promotions and events, supporting store-wide inventory counts, and maintaining department cleanliness and organization.

The position is customer-service driven and requires previous experience in retail, grocery, or liquor sales, along with strong knowledge of spirits, wines, and beers, including product selection, storage, and regulations. Work takes place in a grocery store environment, with physical demands including frequently standing, walking, and handling items, and lifting, carrying, pushing, or pulling up to 50 pounds.

Requirements

• Previous experience in retail, grocery, or liquor sales is required.
• Strong knowledge of spirits, wines, and beers, including product selection, storage, and regulations.
• Basic ability to read and interpret documents.
• Basic math and computation skills.
• Ability to read, understand, and follow verbal and written instructions and exercise good judgment.
• Ability to meet the physical demands of a heavy-level position, including frequently standing, walking, and handling objects, and lifting, carrying, pushing, or pulling items up to 50 pounds.
• Ability to bend, stoop, kneel, or reach at, above, or below shoulder level occasionally.
• Basic English ability is preferred, including the ability to speak, read, and understand English for customer service.

Nice To Haves

• Management or supervisory experience is preferred.

Responsibilities

• Oversee daily Spirits department operations, including ordering, inventory control, and merchandising.
• Ensure products are stocked, rotated, and faced according to company standards.
• Manage product mix and inventory levels to meet customer demand and achieve sales and margin goals.
• Supervise and train department staff, plan work schedules, assign tasks, and oversee productivity.
• Ensure staff compliance with department standards, quality control, and customer service practices.
• Build customer relationships and provide product recommendations based on customer preferences and needs.
• Build vendor relationships to support competitive pricing, product quality, and timely deliveries.
• Coordinate with the Promotions department to plan and execute in-store tastings, promotions, and events.
• Manage department pricing and signage for accuracy and compliance with company policies and merchandising standards.
• Ensure compliance with local, state, and federal liquor regulations and store alcohol-sale policies.
• Develop and execute strategies to maximize sales and reduce shrinkage.
• Assist with store-wide inventory counts and maintain accurate records for auditing.
• Collaborate with department management to maintain staffing, service levels, and department appearance.
• Maintain the cleanliness, organization, and rotation of department products and supplies.
• Engage customers in a friendly, knowledgeable manner, share product information, and assist them in locating products.
• Adapt to shifting priorities and department needs, manage time effectively, and model a flexible work style.
• Work cooperatively with team members, provide and receive feedback constructively, and uphold company values and policies.
• Conserve company resources, follow work and safety policies and applicable regulations, contribute to store cleanliness, and communicate issues to management.
• Perform other tasks and duties as assigned by store or department management.

Benefits

• Comprehensive medical, dental, and vision benefits and a 401(k) at 28 hours a week.
• Opportunity for growth within the company’s family of brands.
• Paid parental leave.
• Lifestyle scheduling.
• Public transport benefits.
• Paid community service hours.
• 30% discount at New Leaf Community Markets, Bristol Farms, and Lazy Acres Natural Market locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed