Spine Joint & Pain - Receptionist - Full Time

Murfreesboro Medical Clinic•Murfreesboro, TN

5d•Onsite

About The Position

The Spine, Joint and Pain Medical Receptionist will provide clerical support in the Podiatry, Spine, Joint and Pain department. This role requires adherence to all policies and procedures of MMC and meeting the needs of patients in a teamwork approach. The position involves frequent telephone and face-to-face communication with patients in an office setting. There may be exposure to communicable diseases, toxic substances, and bodily fluids. Varied activities include walking, bending, reaching, lifting up to 30 pounds, stooping, assisting patients, and sitting for extended periods. Occasional stress from multiple responsibilities is also possible.

Requirements

Excellent customer service skills
Strong skills in communicating effectively with co-workers, providers, and patients
Ability to conduct daily functions in an appropriate, professional, and compassionate manner
Ability to manage/prioritize multiple tasks in an efficient and timely manner
Teamwork attitude
Flexibility to respond to changing demands
Ability to react calmly and competently in stressful situations
Effectively utilize computer systems and programs that are necessary to complete daily tasks
High School diploma or GED

Nice To Haves

Experience preferred but not required

Responsibilities

Represent MMC in a courteous and professional manner
Greet guests and incoming calls in a polite, prompt, and helpful manner
Take accurate messages which include all required information
Process voicemails and faxes
Be at your workstation on time and prepared to start the day
Read emails frequently for important messages and updates
Accurately input diagnostic testing into EMR as directed by providers
Collect co-payments, deductibles, co-insurance, or other patient responsible balances, when necessary
Manage Front Desk Task list daily
Correctly process payments and receipts
Prepare daily deposit and maintain cash bag/Phreesia balance
Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients
Prepare and process fee tickets, patient forms, referrals, etc. for patient appointments and any other requests indicated on the fee ticket
Schedule appointments to include detailed information
Send all necessary paperwork to new patients
Manchester Only: Uses computer system to generate information necessary for billing.
Assist answering incoming phone calls and Doctor’s line
Correctly file fee tickets, stock copier, stock appointment cards, doctor cards, and other items needed daily
Provide prompt, efficient, and accurate patient service
Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
Complete all Healthstream assignments on time
Keep your work area and the clinic clean
Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.
Be knowledgeable of and adhere to all MMC policies and procedures.
With instruction, perform other duties as required or assigned