Receptionist- Oakland Pain Consultants

McLaren Health Care•Pontiac, MI

4d•Onsite

About The Position

The Pain Clinic Receptionist serves as the first point of contact for patients and visitors, providing a welcoming and professional experience in a fast-paced medical environment. This role is responsible for managing patient check-in and check-out, scheduling appointments, verifying insurance information, collecting payments, and supporting the clinical and billing teams. The ideal candidate is compassionate, detail-oriented, and committed to providing excellent customer service to patients experiencing chronic or acute pain.

Requirements

High school diploma or equivalent required
Minimum of one year of experience in a medical office setting, preferably in pain management, orthopedics, or physical medicine.
Excellent communication and interpersonal skills.
Strong attention to detail and accuracy.
Proficiency in electronic medical records (EMR) and Microsoft Office applications.
Ability to multitask and manage competing priorities in a busy clinical environment.
Compassionate and professional demeanor when interacting with patients in pain.
Working knowledge of medical terminology, insurance processes, and HIPAA compliance.

Nice To Haves

medical office or billing coursework preferred

Responsibilities

Greet and check in patients in a courteous and professional manner.
Schedule, confirm, and reschedule patient appointments efficiently.
Verify insurance eligibility, collect copayments, and update demographic information.
Answer phones, route calls, and respond to messages promptly and professionally.
Coordinate with clinical staff to ensure smooth patient flow and timely rooming.
Filter through referrals & schedule accordingly
Collect and post patient payments; balance cash drawers and prepare daily deposits.
Maintain confidentiality of patient records and comply with HIPAA regulations.
Forward medical records requests into the proper clinical inbox for processing.
Communicate with patients regarding appointment reminders, required paperwork, and follow-up visits.
Maintain cleanliness and organization of the front office and waiting area.
Provide administrative support for the pain management team as needed.
Communicate clearly and courteously with patients, providers, and team members.
Adhere to all confidentiality, safety, and compliance policies and procedures.
Print & Prepare all New Patient paperwork, procedure checklists, & consent forms filling in all applicable areas
Check personal clinical inbox daily (in the morning, throughout the day, and before the end of your shift) to ensure timely responses to any pending needs.
Check voicemails at the beginning of every shift and call the patients back and address their needs. Check voicemails again after lunch breaks & address.
Perform other related duties as assigned.