Specimen Processing Group Lead

Quest Diagnostics•San Juan Capistrano, CA

8d•$26 - $27

About The Position

The Specimen Processing Group Lead assists department supervisors with schedule coordination and general supervision of Specimen Technicians. The position typically leads 8–12 employees, provides input to supervisors on performance reviews and disciplinary actions, participates in process and compliance audits, and may perform Specimen Processing duties. The role is based in San Juan Capistrano, California, and is scheduled Wednesday through Sunday from 8:00 PM to 4:30 AM. Priority consideration is given to internal candidates.

Requirements

Internal candidates must have a minimum of one year in an SPT III or related role.
Demonstrate proficiency in Specimen Processing department duties.
Possess strong troubleshooting and problem-resolution skills.
Demonstrate PC skills, including the ability to run reports and use systems to manage workflow and real-time throughput.
Maintain confidentiality at all times, including regarding employee performance and disciplinary actions.
Demonstrate leadership by example, good attendance, sound decision-making, and the ability to keep the team on task.
Demonstrate strong interpersonal and communication skills, including the ability to answer questions from internal and external clients.
Demonstrate flexibility and adaptability.
Provide frequent employee interaction on the floor, including feedback, coaching, and guidance.
Adhere to Quest Diagnostics core values and safety and compliance policies and procedures.
Work under pressure and help the department maintain productivity and quality goals.
Use sound judgment to diffuse tense situations and resolve problems.
Perform multiple tasks simultaneously and work with interruptions and physical and mental stress.
Work in a biohazard environment and practice good safety habits.
Be able to sit or stand for long periods.
A high school diploma or equivalent is stated as preferred; the posting also notes that California laboratories releasing results for California work must have at least a high school diploma or equivalent under the cited CLIA-related requirement.

Nice To Haves

Three years of experience in a laboratory environment, preferably with Specimen Processing experience.
Medical background, including medical terminology applicable to a clinical laboratory.
High school diploma or equivalent.

Responsibilities

Demonstrate proficiency and understanding of all job duties in the Specimen Processing department.
Troubleshoot and resolve problems, working effectively with technical departments to gain cooperation as needed.
Assist Specimen Processing Technicians with proper test selection and problem resolution.
Answer and clarify processing questions from employees, including laboratory personnel.
Provide appropriate feedback to supervisors when problems arise.
Complete shift paperwork, prepare for production, and ensure staff clean up at the end of the shift.
Monitor supply inventory and order supplies as needed.
Repair and maintain department equipment, notifying appropriate personnel when repairs exceed the role's general scope.
Assist with or perform training, cross-training, and department auditing functions as assigned by supervisors.
Perform other job duties as assigned.
Assist supervisors with prioritizing work assignments.
Monitor Specimen Processing Technician production and activity to meet departmental deadlines.
Coach employees for improved performance through appropriate feedback and help maintain a positive work environment.
Support effective employee utilization through workforce planning, including weekend and holiday staffing.
Suggest and recommend workflow improvements.
Help manage department overtime.
Ensure Quest Diagnostics and Specimen Processing policies and procedures are followed.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.