Specimen Processing Group Lead

Quest Diagnostics

7d•Onsite

About The Position

The Specimen Processing Group Lead assists department supervisors with schedule coordination and general supervision of Specimen Technicians, typically leading 8–12 employees. The role may provide input to supervisors on performance reviews and disciplinary action, participate in process and compliance audits, and perform Specimen Processing duties as needed. The position is based in San Juan Capistrano, California, and is scheduled Wednesday through Sunday, 8:00 PM to 4:30 AM. The pay range is $26.04–$27.41 per hour. The employee may be eligible for shift differential for some or all hours worked on second or third shift. Annual performance bonus compensation may also be available to eligible candidates. The Group Lead supports department workflow, productivity, quality, and compliance. Responsibilities may include coordinating and prioritizing work, monitoring production, coaching employees, planning staffing—including weekends and holidays—and helping manage overtime. The position works in a biohazard environment and requires confidentiality, sound judgment, effective communication, and the ability to handle multiple tasks and interruptions.

Requirements

For internal candidates, a minimum of one year in an SPT III or related role is required.
Ability to perform multiple tasks simultaneously and work with interruptions.
Ability to work in a biohazard environment and practice good safety habits.
Ability to sit or stand for long periods.
PC skills, including the ability to run reports and use them to manage workflow and real-time throughput.
Maintain confidentiality at all times, including regarding employee performance and disciplinary actions.
Demonstrate leadership by example, good attendance, sound decision-making, and the ability to keep the team on task.
Strong interpersonal skills that foster a positive environment.
Flexibility and adaptability.
Ability to interact frequently with employees on the floor and provide feedback, coaching, and guidance.
Excellent communication skills and ability to answer questions from internal and external clients.
Adhere to Quest Diagnostics core values and safety and compliance policies and procedures.
Ability to work under pressure and help maintain productivity and quality goals.
Ability to defuse tense situations and use good judgment when making decisions and resolving problems.

Nice To Haves

Three years of experience in a laboratory environment, with Specimen Processing experience preferred.
Medical background, including medical terminology applicable to a clinical laboratory, preferred.
High school diploma or equivalent preferred.

Responsibilities

Demonstrate proficiency and understanding of all job duties in the Specimen Processing department.
Troubleshoot and resolve problems, working effectively with technical departments to gain cooperation as needed.
Assist Specimen Technicians with proper test selection and problem resolution.
Answer and clarify employee and laboratory personnel questions regarding processing.
Provide appropriate feedback to supervisors when problems arise.
Complete shift paperwork, set up for production, and ensure staff clean up at the end of the shift.
Monitor supply inventory and order supplies as needed.
Repair and maintain department equipment, and notify appropriate personnel when repairs beyond the general scope are required.
Assist with or perform training, cross-training, and department auditing functions as assigned by supervisors.
Perform other job duties as assigned.
Assist supervisors with prioritizing work assignments.
Monitor production and activity of Specimen Processing Technicians to meet departmental deadlines.
Coach employees for improved performance by providing feedback and maintaining a positive work environment.
Support effective employee utilization through workforce planning, including staffing weekends and holidays.
Suggest and recommend workflow enhancements.
Help manage department overtime.
Ensure compliance with Quest Diagnostics Incorporated and Specimen Processing policies and procedures.

Benefits

Medical and supplemental health coverage, dental, and vision for full-time employees working 30 or more hours.
Well-being programs.
Annual, no-cost health assessment program.
Blueprint for Wellness healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Potential annual performance bonus compensation for eligible candidates.
Potential shift differential of 10% for some or all second-shift hours and 15% for some or all third-shift hours.