Specialty Services Coordinator

Rockford Health Physicians•Riverside, IL

1d•Onsite

About The Position

The Specialty Services Coordinator is responsible for a variety of tasks aimed at ensuring quality standards, improving patient satisfaction, and supporting physician operations within multiple specialty services. This role involves data analysis, schedule management, coordination of orientations and reimbursements, and communication with internal and external stakeholders.

Requirements

Associate's degree in a related field, or three to five years of related experience in lieu of a degree.
Minimum of five years working in a healthcare organization preferred.
Proficient in MS Office Suite.
Proficient in spreadsheet software for data/trend analysis.
Ability to coordinate multiple projects simultaneously, set priorities, and adjust priorities as needed.
Working knowledge of statistical methods for data analysis, interpretation, and presentation.
Regularly required to sit.
Occasionally required to stand; walk.
Frequently required to reach with arms and hands, handle, talk and hear.
Requires high level of independent judgment.

Nice To Haves

Minimum of five years working in a healthcare organization.

Responsibilities

Complete physician quality chart audits to ensure quality standards are achieved.
Act as a Press Ganey patient satisfaction software super-user, running reports and analyzing data to improve patient satisfaction.
Prepare quarterly physician quality/service incentive bonus summaries.
Support service recovery efforts by coordinating patient concern case sheets.
Create and distribute physician on-call schedules for multiple specialty services.
Communicate with physicians and locum agencies regarding staffing needs and assign physicians to call schedules.
Arrange department orientations for new Mercy physicians and physician locums.
Facilitate submission of physician timesheets to payroll for extra shifts.
Coordinate processing of physician reimbursement forms, check requests, and invoices.
Track physician shifts worked monthly and prepare reconciliation timesheets.
Coordinate physician benefit tracking for CME, memberships, and licenses.
Assign and track learning activities in the Mercy Learning Center for physicians and providers.
Communicate with vendors such as pharmacies, locum agencies, and funeral homes.
Order office supplies, arrange hotel accommodations, schedule meetings, and approve partner time records.