Specialty Services Coordinator

Mercyhealth Wisconsin and Illinois•Rockford, IL

2d•$16 - $25•Onsite

About The Position

The Specialty Services Coordinator is responsible for various administrative and coordination tasks to support physician quality, patient satisfaction, and operational efficiency within multiple specialty services. This role involves data analysis, schedule management, new physician onboarding, and vendor communication to ensure smooth operations and adherence to quality standards.

Requirements

Associate's degree in a related field, or three to five years of related experience in lieu of a degree.
Minimum of five years working in a healthcare organization preferred.
Proficient in MS Office Suite.
Proficient in spreadsheet software for data/trend analysis.
Ability to coordinate multiple projects simultaneously, set priorities, and adjust priorities as needed.
Working knowledge of statistical methods for data analysis, interpretation and presentation.
Requires high level of independent judgment.

Nice To Haves

Minimum of five years working in a healthcare organization.

Responsibilities

Complete physician quality chart audits to ensure quality standards are achieved.
Act as a Press Ganey patient satisfaction software super-user, running reports and analyzing patient satisfaction data.
Prepare quarterly physician quality/service incentive bonus summaries.
Support service recovery efforts by coordinating completion of patient concern case sheets.
Create and distribute physician on-call schedules for multiple specialty services.
Communicate with physicians and locum agencies regarding staffing needs and assign physicians to call schedules.
Arrange department orientations for new Mercy physicians & physician locums.
Facilitate submission of physician timesheets to payroll for physicians working extra shifts.
Coordinate processing of physician reimbursement forms, check requests, and invoices.
Track the shifts worked by the physicians each month and enter into a tracking sheet.
Prepare reconciliation timesheets for extra shifts worked over the past quarter.
Coordinate physician benefit tracking for CME, memberships, and licenses.
Assign learning activities in the Mercy Learning Center to physicians and providers and track completion.
Communicate with vendors such as pharmacies, locum agencies, and funeral homes.
Order office supplies, arrange hotel accommodations, schedule meetings, and approve partner time records.