SPECIALTY SALES ASSOCIATE (Uniforms Store)

NEXCOM•Goose Creek, SC

About The Position

The Specialty Sales Associate represents the company and its brand while assisting customers in recognizing how the store’s products and services meet their needs. The role requires learning product information and explaining it in an educational, insightful, and professional manner, while providing positive and attentive service. The associate supports sales, store presentation, and inventory processes. Duties include helping customers select merchandise, demonstrating and comparing products, processing transactions, completing paperwork, handling special orders, and ensuring merchandise is checked in and ticketed accurately. The position may also involve taking measurements to ensure clothing or military uniforms fit properly.

Requirements

One to two years of retail or relevant work experience.
Six months of product-specific experience.
Six months of responsible clerical, office, or retail sales/store experience demonstrating satisfactory performance; a high school diploma or GED may substitute for the experience requirements.
In-depth technical knowledge of how products work, their warranties, and how to compare products by features.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and to use proper telephone etiquette.
Ability to read, write, and interpret instructional documents, including safety rules, operating and maintenance instructions, and procedure manuals.
Basic arithmetic skills, including addition, subtraction, multiplication, and division; ability to use a calculator and calculate percentages and ratios.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Ability to understand and solve customer needs.
Enthusiastic, friendly, and energetic demeanor and a desire to provide outstanding service.
Availability to work a variety of hours, potentially including early mornings, evenings, weekends, and holidays.

Responsibilities

Proactively engage customers, ask questions, listen to their needs, and direct them to merchandise.
Inform customers about upcoming events, promotions, and mobile offers, including the STAR card.
Provide premier customer service and build positive, inclusive, and respectful relationships.
Demonstrate product features, provide product comparisons, and make recommendations based on customer needs, trends, and promotions.
Cross-sell and upsell products and learn the store layout.
Keep current on product features, trends, specifications, and company tools and technology.
Use the Point-of-Sales system to process cash, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash and return accurate amounts.
Complete paperwork, reports, and reconciliations.
Handle special-order merchandise requests, including ordering, tracking, and updating customers.
Maintain store appearance.
Complete merchandise inventory processes, ensure items are checked in and accurately ticketed, and participate in periodic inventories as needed.
Adhere to the assigned work schedule and follow through accurately and completely on assignments.
Take upper- and lower-body measurements when needed to ensure proper fit of tailored clothing or military uniforms.
Perform other duties as assigned.