Specialty Provider Engagement Coordinator
About The Position
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives. Trillium believes that empowering others begins with supporting our team. We offer our employees: A collaborative, mission-driven work environment, Competitive benefits and work-from-home options for most positions, Opportunities for professional growth in a diverse inclusive culture. Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities. If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
Requirements
- High School Diploma/GED and six (6) years’ experience in a medical office, health plan, managed care organization, hospital (ED or Inpatient), healthcare practice, or other healthcare setting working directly with patients, members, providers and/or other clinicians; OR Associate’s degree and four (4) years’ experience in a medical office, health plan, managed care organization, hospital (ED or Inpatient), healthcare practice, or other healthcare setting working directly with patients, members, providers and/or other clinicians; OR Bachelor’s degree and two (2) years’ experience in a medical office, health plan, managed care organization, hospital (ED or Inpatient), healthcare practice, or other healthcare setting working directly with patients, members, providers and/or other clinicians; OR Equivalent combination of education/experience.
- Must have a valid driver’s license.
- Must reside North Carolina.
- Must be able to travel within catchment as required.
Nice To Haves
- Degree in Business Administration, Health, or Human Services field
- Experience in vendor or provider relations, customer service, or other client-facing roles within a healthcare or call center environment, including conflict resolution
Responsibilities
- Serve as the primary point of contact for assigned network providers, coordinating communication, issue resolution, and strategic support.
- Independently coordinate provider inquiries from intake through resolution, ensuring timely follow-up and closure.
- Monitor, track, and address open issues. Follow up with internal teams to ensure timely resolution and clear communication back to providers.
- Provide technical assistance, guidance, and expertise to providers on claims, authorizations, contracts, system navigation, and organizational processes.
- Identify recurring, complex, or systemic issues and escalate with clear documentation, recommended actions, and follow-through to resolution.
Benefits
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan)
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
