Specialty Pharmacy Technician-1

Cencora • Knoxville, TN

1d • Onsite

About The Position

The Specialty Pharmacy Technician, also known as the Pharmacy Navigator will act as onsite triage for identified patients and prescriptions, including specialty prescriptions, to facilitate authorization, reimbursement and dispensing of medications. This position is categorized as compliance critical and, as such, requires and is assigned specialty responsibility for ensuring continual and proper compliance with all division, corporate and regulatory requirements.

Requirements

• Requires a minimum of two (2)+ years directly related and progressively responsible pharmacy experience; bachelor's degree program preferred.
• CPHT is preferred.
• By May 2026, all pharmacy technicians are required to obtain either a Pharmacy Technician Trainee license or a Pharmacy Technician license issued by the state of Pennsylvania. Employees holding a Trainee license must upgrade to a Technician license before the expiration of their Trainee license.
• Ability to communicate professionally and effectively both orally and in writing
• Ability to work independently and as part of a team in a fast-paced environment.
• Exceptional interpersonal and communication skills, with ability to effectively address patient issues and collaborate with healthcare providers.
• Familiarity with pharmaceutical products, pharmaceutical terminology, and clinical pharmacy services
• Strong organizational skills; attention to detail
• Familiarity with prior authorization process and insurance verification.
• Good analytical skills.
• Commitment to maintaining patient confidentiality and privacy.
• Experience in using pharmacy software systems and electronic health records.

Nice To Haves

• bachelor's degree program preferred.
• CPHT is preferred.

Responsibilities

• Assist pharmacists in accurately dispensing specialty medications, including measuring, counting, labeling, and packaging prescriptions with precision.
• Review and enter prescription orders into pharmacy system accurately and efficiently. Verify patient information and insurance coverage and resolve any discrepancies or issues.
• Coordinate, track, manage and facilitate prescription delivery. Adhere to packing and tracking processes.
• Monitor and maintain inventory levels of medications, ensuring adequate stock is available for patient needs. Collaborate with the pharmacy team to place orders and track shipments.
• Provide excellent customer service to patients and healthcare professionals by answering inquiries, addressing pharmacy-related concerns, and triaging to pharmacist as appropriate. Manage multiple patients with diverse needs autonomously.
• Conduct initial and follow-up calls with patients to assess medication adherence. Document appropriately and defer to pharmacist as agreed upon.
• Review patient insurance for affordability.
• Assess availability of financial assistance options. Support patients through application process. This includes, but is not limited to, manufacturer coupon cards, secondary insurance options, foundation assistance, and manufacturer assistance.
• Demonstrate ability to assist in prior authorization process by gathering necessary documentation, completing forms, and communicating with healthcare providers and insurance companies to obtain approval for medications.
• Display professionalism in all interactions. Communicate effectively in-person, via telephone, and in other electronic communication. Document pertinent patient information professionally and succinctly in patient chart, as agreed upon by pharmacist.
• Act as liaison between patient, pharmacy, and other healthcare providers to ensure smooth workflow and effective communication.
• Participate in training of new staff.
• Oversees continuity of pharmacy processes and adherence to clinical and specialty programs and policies. Participate in quality improvement projects, as deemed relevant and approved by manager.
• Stay updated with latest developments in practice area. Participate in training programs and continuing education opportunities to enhance knowledge and skills. Perform related duties as assigned

Benefits

• medical, dental, and vision care
• comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.
• support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level