Specialty Pharmacy Technician II

Beth Israel Lahey Health•Westwood, MA

7d•$28 - $43

About The Position

The Specialty Pharmacy Technician II works under the direct supervision of the Pharmacy Shared Service Supervisor and performs duties related to preparing and dispensing drugs in accordance with BILH Specialty Pharmacy procedures and protocols. The role supports the supervisor and Specialty Pharmacy Lead Technician with complicated insurance claims and completes pharmacy tasks that help ensure compliance with federal, state, and local regulations. The technician provides exceptional customer service, responds to patient requests and concerns, and builds working relationships with patients to identify medication-access strengths and barriers. In collaboration with the supervisor and lead technicians, the role contributes to pharmacy improvements, quality initiatives, and process improvement efforts. The technician also participates in interviewing and training new staff, supports pharmacy students, and helps oversee pharmacy technicians, trainees, and interns to optimize workflow. The position requires adapting to changing departmental needs, including assisting teammates, floating, adjusting assignments, and working on compliance projects. Staff must be vaccinated against influenza as a condition of employment.

Requirements

High school diploma or GED.
Active Massachusetts state certification with the Board of Pharmacy.
Active national certification verified by PTCB and ExCPT.
At least 2 years of specialty pharmacy-related work experience.
Ability to develop strong relationships with diverse groups of professionals, including pharmacy staff, physicians, nurses, and administration.
Ability to communicate clearly and effectively in written English.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.

Nice To Haves

Bachelor's degree.
Advanced Certified Pharmacy Technician (CPhT-Adv).
Knowledge of Epic, Compass Rose, and Willow Ambulatory.
Previous experience with quality assurance or healthcare accreditation.
Knowledge and experience with 340B compliance and policies.
Previous experience with information systems, prescription prior authorizations, inventory management, and prescription home delivery.

Responsibilities

Perform Level 1 Call Center, Data Entry, and Fulfillment Specialty Pharmacy Technician duties.
Prepare and dispense drugs according to BILH Specialty Pharmacy procedures and protocols.
Assist the Shared Service Supervisor and Specialty Pharmacy Lead Technician with complicated insurance claims.
Complete pharmacy tasks necessary to comply with federal, state, and local regulations.
Participate in quality initiatives and process improvements related to prescription requests, prior authorizations, and education for providers and staff, as well as pharmacy updates.
Maintain knowledge of departmental policies and procedures and assist with reviews or revisions.
Support change initiatives by adjusting responsibilities in response to new structures, processes, requirements, or culture.
Build trusting relationships with patients to identify strengths and barriers to medication access and support individualized, patient-centered care plans.
Assist in training and supporting new staff and pharmacy students.
Adapt to departmental needs by assisting team members, floating, adjusting assignments, and working on compliance projects.
Coordinate weekly with the Shared Service Supervisor and Specialty Pharmacy Lead Technicians to help lead pharmacy improvements.
Participate in interviewing and training new pharmacy staff.
Help oversee pharmacy technicians, technician trainees, and interns to optimize pharmacy workflow.
Provide exceptional customer service, accommodate patient requests, and resolve concerns.