Non-Retail Certified Pharmacy Technician
About The Position
The Specialty Pharmacy Program Liaison is a customer-facing, office-based position serving as the primary communication contact among the company, pharmaceutical manufacturers, HUB service providers, patients, insurance companies, and providers’ offices. The role handles program details, product information requests, case-status updates, processing next steps, and reimbursement or coverage issues, and provides first-line customer resolutions. The position works closely with Patient Care, Pharmacy Operations, Trade Relations, clinical and fulfillment teams, Billing/Adjudication, Contracting, and Sales to support prescription processing and patient onboarding. It also provides program information and data to manufacturers and HUBs, supports reporting and data-collection programs, and helps communicate product or program changes. The role reports to the Program Management Lead and has no direct reports. The position is based in a normal office environment, with stated hours of 8 a.m. to 5 p.m. CST, Monday through Friday, and no weekends. Candidates must pass applicable pre-employment screenings. The posting also includes a Certified Pharmacy Technician introductory section listing hourly wages of $21.00–$24.00 and six paid holidays; however, the detailed job title and responsibilities identify the role as Specialty Pharmacy Program Liaison.
Requirements
- Current unrestricted state pharmacy technician registration or licensure.
- National or state pharmacy technician certification in accordance with applicable State Board of Pharmacy requirements.
- Experienced pharmacy technician with national CPhT certification.
- Working knowledge of specialty pharmacy and understanding of specified disease states, competitors, and healthcare industry trends.
- HIPAA training and/or ability to work with and protect highly confidential patient and employee information.
- Proficiency with Microsoft Excel, Word, and Outlook.
- Ability to apply basic math principles while analyzing data and generating reports.
- Ability to apply logical thinking to a range of intellectual and practical problems.
- Strong oral, written, and interpersonal communication skills.
- Ability to educate, train, and present information effectively and respond to questions from coworkers, managers, clients, and customers.
- Excellent customer service skills and ability to work with internal management and staff, clients, and vendors.
- Ability to remain stationary for up to 90% of the time; occasionally move around the office and to conferences, meetings, and remote events; operate a computer and office machinery; communicate and exchange accurate information; and observe details at close range.
- Ability to lift and move paper and supplies as needed to use equipment.
- Ability to pass applicable pre-employment drug testing, background check, and health screening, if applicable.
Nice To Haves
- At least 3 years of prior pharmacy technician experience is preferred.
- Experience with insurance verification, healthcare benefit assessment, and paperwork and documentation for billing Medicare/Medicaid and commercial insurance is preferred.
- Two years of experience in a physician’s office, healthcare setting, and/or insurance background is preferred.
- Bachelor’s degree in a related field is preferred.
Responsibilities
- Serve as a liaison among the specialty pharmacy, patients, insurance companies, pharmaceutical manufacturers, and providers’ offices through phone, fax, online, and email communications.
- Act as the primary contact for client inquiries and escalations.
- Resolve customer issues and provide timely, accurate information; identify cases outside timing parameters and provide resolutions.
- Coordinate with Patient Care, Pharmacy Operations, Trade Relations, and other departments to handle customer requests and support prescription fulfillment.
- Collaborate with Patient Care/COE teams, clinical staff, the fulfillment pharmacy, Trade Relations, Billing/Adjudication, Contracting, and Sales to support onboarding new patients.
- Contact providers or patients to obtain accurate information needed to continue prescription processing.
- Triage and direct prescription coverage issues to the appropriate team, including prior authorizations, appeals, grant funding, or clinical teams.
- Work with pharmacists and/or nurses to contact providers and insurance companies to verify prescriptions, overrides, and other approvals.
- Participate with Trade Relations in relevant Quarterly Business Reviews as needed.
- Build rapport with internal and external customers and promote strong customer service and a positive company image.
- Provide data updates and ad hoc reports to manufacturers and HUBs as requested.
- Interpret and disseminate information about updates or changes to assigned products and program details.
- Assist in developing programs for data collection, adverse event reporting, and adherence as related to contractual agreements.
- Follow company policies, the handbook, management directives, and the Policy and Procedure manual.
- Maintain the confidentiality of personal, financial, strategic, and proprietary information.
- Travel as needed.
Benefits
- Six paid holidays
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
