Non-Certified Pharmacy Technician
About The Position
Hy-Vee is seeking a detail-oriented, customer-focused Non-Certified Pharmacy Technician who is working toward national technician certification while gaining hands-on experience supporting pharmacists with prescription preparation and distribution. The role includes prescription processing, insurance billing, inventory, and customer service, while building the skills needed for a pharmacy career. This is a fast-paced retail pharmacy position involving multiple tasks throughout the shift, such as filling prescriptions, answering telephone calls, and assisting customers. The technician works under pharmacist supervision and must follow applicable pharmacy laws and regulations, protect confidential patient information, and contribute to a positive customer and team experience. Training is provided to support a safe work environment. There may be occasional exposure to hazardous chemicals or solvents, including chemotherapy drugs; the pharmacy also handles and prepares hazardous drugs, so employees must follow safety policies and procedures.
Requirements
- High school diploma or equivalent.
- Working toward licensed technician certification through a certified national program.
- Ability to apply logical and scientific thinking to solve problems involving abstract and concrete variables.
- Ability to perform arithmetic, algebraic, and geometric calculations accurately.
- Ability to compose original correspondence, follow technical manuals, and evaluate technical data.
- Ability to counsel and advise customers and interact professionally with patients, healthcare providers, and team members.
- Ability to maintain discretion and integrity when handling confidential patient information.
- Ability to frequently stand and walk throughout a shift, including extended periods at a pharmacy counter or workstation.
- Ability to count, pour, package, and label medications and fill prescriptions under pharmacist supervision in accordance with state and federal regulations.
- Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning duties.
- Successful completion of a pre-employment drug screen.
Nice To Haves
- Previous experience as a pharmacy clerk.
Responsibilities
- Provide prompt, friendly customer service and make customer interactions positive.
- Handle customer inquiries that do not require a pharmacist’s expertise and judgment.
- Accept new written prescription orders and telephoned refill requests at the supervising pharmacist’s discretion.
- Contact doctors’ offices to take or request refill prescriptions as needed.
- Gather and maintain accurate patient information needed to prepare prescriptions.
- Assist pharmacists in preparing prescription drug products for dispensing.
- Prepare and affix labels to prescription containers and prepare prescriptions for mailing.
- Prepare and submit insurance claims and assist with third-party insurance billing and troubleshooting.
- File prescriptions after dispensing and report medication errors to appropriate personnel.
- Order, check in, and stock pharmacy supplies and log invoices as necessary.
- Perform cash transactions accurately.
- Administer vaccines as allowed by law and with required certification where applicable.
- Maintain the cleanliness of the pharmacy and dispensing area.
- Protect customers’ private medical information in accordance with HIPAA.
- Follow statutes and regulations pertaining to pharmacy technicians.
- Work with co-workers to support customer satisfaction and a pleasant work environment.
- Assist in other areas of the store and take on special projects as assigned.
- Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
- Report to work as scheduled and on time.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
