Specialty Pharmacy Liaison / Pharmacy Technician
About The Position
Join Shields Health Solutions Kind. Collaborative. Caring. Sound like you? You’re in the right place. At Shields Health Solutions, we believe in putting people first—our patients and our team. We’re proud to foster a diverse, inclusive, and collaborative workplace where new ideas are welcomed, voices are heard, and innovation thrives. Due to our rapid growth, we are seeking driven, intellectually curious professionals who are passionate about making an impact in patient care and specialty pharmacy services. About the Role: Pharmacy Liaison As a Pharmacy Liaison, you will serve as the primary point of contact for specialty pharmacy patients, providing end-to-end support throughout their treatment journey.
Requirements
- High School Diploma or GED (required)
- 2–5 years of Pharmacy Technician experience (required)
- Active State Pharmacy Technician Registration (required)
- Strong interpersonal and patient communication skills
- Ability to work independently and exercise sound judgment
- Excellent organizational and administrative capabilities
- Proficiency in Microsoft Office (Excel, Word)
- Ability to quickly learn new systems and extract relevant data
- Patient-first mindset with a focus on quality care and outcomes
- High attention to detail and organizational excellence
- Professional, empathetic, and dependable
- Strong communicator and active listener
- Maintains strict confidentiality and data integrity
Nice To Haves
- 5–8 years preferred experience, especially in specialty pharmacy or clinical settings
- CPhT certification preferred
- Experience in one or more of the following areas is a plus: Transplant, Hepatitis C, Infectious Disease (including HIV), Oncology
Responsibilities
- Manage patient relationships as the single point of contact for specialty pharmacy services
- Support patients with refills, medication adherence, and ongoing therapy management
- Coordinate drug delivery logistics to ensure timely access to medications
- Identify and resolve insurance, prior authorization, and copay challenges
- Monitor adherence and proactively intervene to improve patient outcomes
- Collaborate across the care continuum with clinical pharmacists, providers, and clinic staff
- Ensure patient concerns are resolved quickly through cross-functional coordination
Benefits
- Competitive salary + performance-based bonus
- Monday–Friday schedule (onsite clinic setting)
- 4 weeks PTO + 10 paid holidays
- 401(k) with company match
- Day 1 Health, Dental, and Vision coverage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
