Specialty Operations Pharmacy Technician

CenterWell

1d•Remote

About The Position

The Certified Pharmacy Technician takes in-bound phone calls from patients and providers. Enter prescription orders into the system. Also support Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational programs developed to improve health outcomes which includes effective communication with patients and providers. Typically focus decisions on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follow standard practices that allow for some opportunity for interpretation/deviation and independent discretion.

Requirements

Active license with the Board of Pharmacy in the state of residence (Ohio, Arizona or Florida)
Certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT
Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
Critical thinker who can anticipate member/customer needs and take initiative, ask the right questions and deliver the highest quality customer experience
Problem solver who can find viable solutions that meets member/customer needs, absent from all ideal resources
Moderate working knowledge of Excel

Nice To Haves

Working knowledge of RxNova, CRM and/or ScriptMed
Experience using multiple computer applications simultaneously and strong data entry skills

Responsibilities

Take in-bound phone calls from patients and providers.
Enter prescription orders into the system.
Support Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational programs developed to improve health outcomes.
Communicate effectively with patients and providers.