Pharmacy Operations Supervisor - Specialty Pharmacy
About The Position
As our pharmacy services continue to expand in scope, complexity, and system-wide impact, we are thoughtfully strengthening and advancing our leadership structure to support this growth. This role reflects our commitment to operational excellence, clinical innovation, and strategic alignment across the organization - ensuring our teams have the guidance and resources needed to thrive. Through this intentional investment in leadership, we are positioning our pharmacy services for sustained success in an increasingly complex healthcare environment. The Specialty Pharmacy Operations Supervisor provides day-to-day operational and people leadership for Riverside's specialty pharmacy. This role ensures accurate, efficient, and compliant execution of dispensing, inventory, access-related workflows, and patient communication. The Supervisor leads technicians, support staff, and assigned pharmacists, maintaining optimal staffing, productivity, quality, and service standards. The Supervisor collaborates with the Specialty Pharmacy Manager to implement operational priorities, resolve daily issues, and maintain a reliable, patient-centered specialty pharmacy service.
Requirements
- Bachelors Degree, Pharmacy (Required) or Doctoral Degree, Pharmacy (Required)
- 2 years Work experience in hospital retail or specialty setting OR Completion of an ASHP approved PGY 1 residency PLUS one year of work experience in hospital retail or specialty setting.
- Understanding of specialty medications, chronic disease states, and barriers affecting access and adherence.
- Familiarity with workflow design, dispensing systems, and basic reporting tools.
- Strong people-leadership skills with the ability to coach, support, and hold technicians and frontline staff accountable.
- Skilled in organizing daily workflows, balancing workloads, and resolving operational issues.
- Effective communication skills with the ability to collaborate with providers, internal partners, and pharmacy staff.
- Skilled in monitoring accuracy, quality indicators, and compliance with operational standards.
- Ability to oversee daily specialty pharmacy operations and ensure timely, accurate, and consistent service delivery.
- Ability to prioritize tasks, adjust staffing, and respond quickly to operational demands or service disruptions.
- Ability to support process improvements and implement changes that enhance efficiency and quality.
- Ability to promote a positive team culture focused on safety, service, accuracy, and reliability.
- Licensed Pharmacist - Virginia Department of Health Professions (VDHP) State of Virginia license in good standing within 60 Days
- Certified Specialty Pharmacist (CSP) - The Specialty Pharmacy Certification Board (SPCB) within 3 Years
- Valid Drivers License Required
Responsibilities
- Oversees day-to-day specialty pharmacy workflows to ensure timely, accurate dispensing and fulfillment. Adjusts staffing and task assignments and resolves operational barriers to maintain consistent service levels.
- Leads technicians, support staff, and assigned pharmacists by managing schedules, monitoring performance, coaching, and ensuring accountability for productivity, quality, and service expectations. Support through staffing as needed.
- Ensures completion of prior authorizations, benefits investigations, refill coordination, adherence support, and patient communication to support timely access and continuity of care.
- Oversees receiving, storage, cycle counts, returns, waste prevention, cold-chain processes, and hazardous drug handling to maintain accurate and safe inventory management.
- Maintains compliance with URAC/ACHC standards, regulatory requirements, and medication-handling protocols. Monitors accuracy, safety practices, and documentation, implementing corrective actions when needed.
- Serves as primary contact for operational questions and escalations from providers, internal teams, and patients. Communicates workflow changes, delays, and operational updates.
- Identifies workflow and technology improvement opportunities and supports implementation of enhancements to increase efficiency and quality.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Ph.D. or professional degree
Number of Employees
1,001-5,000 employees
