Specialty Medication Access Pharmacy Technician

UT Southwestern Medical Center • Dallas, TX

2d

About The Position

Medication Access Technicians manage patient care by coordinating medication orders, processing prior authorizations, resolving third-party billing issues, facilitating patient assistance programs, and ensuring accurate documentation and communication with patients, providers, and pharmacists to support timely medication access and adherence. This role operates under the supervision of a Pharmacist, Pharmacy Coordinator, or Pharmacy Manager.

The position coordinates communication and administrative support related to insurance benefits, prescription claims, medication access, patient assistance, and medication shipments. It is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience as a retail pharmacy technician or equivalent.
• Registered Pharmacy Technician with the Texas State Board of Pharmacy (TSBP) upon hire.

Nice To Haves

• Basic understanding of clinical terms and ability to complete a chart review.
• Prior authorization experience.
• Knowledge of prescription insurance structure and plan types.
• Pharmacy Technician Certification Board (PTCB) certification upon hire.

Responsibilities

• Manage inbound and outbound calls with providers, pharmacies, and patients regarding medication order inquiries, gathering accurate information to provide services.
• Investigate and verify insurance benefits and eligibility for pharmacy and medical third-party claims.
• Serve as a liaison between providers, pharmacies, and patients to resolve billing issues, address third-party claims, and facilitate access to medications and financial assistance programs.
• Initiate and track prior authorization requests, ensuring accurate prescription data and following up with insurance carriers to expedite approvals, appeals, and claim submissions.
• Coordinate patient care by scheduling orders, verifying patient and payment information, and communicating shipment details.
• Coordinate pharmacy consultations with pharmacists, follow up on prescription transfers, and help ensure patients receive medications as prescribed.
• Coordinate and support administrative aspects of patient assistance programs, including applications for free or reduced-cost medications, and serve as a liaison between patients and clinic medical staff.
• Maintain accurate patient records and document activity and communications in accordance with regulatory requirements and organizational standards.
• Track, report, and escalate service issues related to authorization requests, financial assistance, or other causes of delayed service.
• Perform additional tasks as required to maintain workflow and meet business needs.

Benefits

• PPO medical plan, available on day one at no cost for full-time employee-only coverage.
• 100% coverage for preventive healthcare with no copay.
• Paid time off available on day one.
• Retirement programs through the Teacher Retirement System of Texas (TRS).
• Paid parental leave benefit.
• Wellness programs.
• Tuition reimbursement.
• Public Service Loan Forgiveness (PSLF) qualified employer.
• On-site childcare.
• Merit increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED