Specialty Lending Professional (NYC/RI)

Citizens • New York, NY

5h • Hybrid

About The Position

The Specialty Lending Servicing Professional is responsible for ongoing servicing, collateral management, and operational support for the Specialty Lending portfolio, with a primary focus on Securities‑Based Lending (SBL) and meaningful support for the Partner Loan Program (PLP). This role partners closely with the Citizens Wealth Business, Lending Specialists, Product Managers, Relationship Managers, and other internal stakeholders to provide coordinated, high‑quality support on behalf of the PWSL organization. The individual will act as a key servicing point of contact for day‑to‑day loan activity, ensuring transactions are executed accurately, efficiently, and in compliance with approved credit terms and bank policies. The position requires the ability to manage complex collateral and monetary transactions, someone who is eager to learn the product specific nuances, and a proactive mindset centered on risk management, client experience, and cross‑functional collaboration.

Requirements

• Ability to interact confidently with advisors, bankers, and internal partners on behalf of clients.
• Strong attention to detail, organizational skills, and ability to manage multiple servicing requests in a fast‑paced environment.
• Demonstrated ability to work independently while collaborating across multiple teams.
• Commitment to delivering a high‑quality internal and external stakeholder experience.

Nice To Haves

• Experience in lending, operations, loan servicing, or wealth management. Preferably within securities-based lending, specialty lending, or private banking environments.
• Familiarity with: Collateral monitoring and management
• Familiarity with: Loan servicing workflows and monetary transactions
• Familiarity with: Credit documentation and servicing controls

Responsibilities

• Work closely with lending specialists, PLP RMs, and PWSL product managers to deliver a holistic, unified servicing approach across specialty lending products.
• Act as a trusted servicing resource, providing thoughtful guidance while maintaining appropriate risk discipline.
• Support a “one‑team” approach in managing advisor and client interactions by ensuring alignment across all stakeholders.
• Provide ongoing servicing support for SBL loans, including daily monitoring and maintenance of collateral positions.
• Manage and process collateral withdrawals, substitutions, and releases in accordance with loan agreements and credit approvals.
• Monitor collateral sufficiency, address margin‑related activity as applicable, and escalate risk or exception items in partnership with credit and product teams.
• Serve as a key operational contact for wealth advisors and internal partners, supporting client requests related to SBL activity.
• Partner closely with the Citizens Wealth business to ensure seamless coordination and consistent messaging when supporting advisors and clients.
• Provide operational and servicing support for the Partner Loan Program, with a focus on monetary transactions related to private equity and venture capital‑backed borrowers.
• Process and support transactions including: Capital calls
• Process and support transactions including: Distributions
• Process and support transactions including: Advances and repayments
• Process and support transactions including: Other firm‑related cash movements
• Develop working knowledge of PLP structures, documentation, and workflows to ensure accurate and timely execution.
• Coordinate with lending specialists, credit teams, and internal partners to support ongoing servicing needs for PLP relationships.

Benefits

• competitive pay
• comprehensive medical, dental and vision coverage
• retirement benefits
• maternity/paternity leave
• flexible work arrangements
• education reimbursement
• wellness programs
• Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees