Senior Specialty Operations Professional

Cetera • San Diego, CA

1d • $50,000 - $62,000 • Hybrid

About The Position

At Cetera, we are at the forefront of transforming the future of technology in
the financial industry, and we seek detailed thinkers to help us deliver quality
and value to our clients.  Our team is not intimidated by taking calculated
risks, as they relish a good challenge and are eager to engage in
problem-solving. As a member of our team, you will work alongside like-minded
experts in a culture that is deeply rooted in innovation and progression. Join
us to be part of a transformative journey that can shape the industry's future.

This is a hybrid position for our San Diego office location.

Requirements

• Bachelor’s Degree
• 3-5 years relevant experience in the financial services industry

Nice To Haves

• Previous exposure to client servicing and/or account management
• Knowledge of investment portfolio administration tools, systems, and processes
• Master’s degree or other relevant designations
• Knowledge of internal Cetera Financial Group systems
• License/Registration requirements: Series 7 and 66

Responsibilities

• Receive inquiries from financial advisors and coordinate responses related to the advisory platforms, supported advisory programs, and/or advisory accounts by working with internal groups to expedite the resolution of issues and provide a positive advisory platform experience
• Train newer team members on MAA Operations Support procedures and activities. Maintain availability to other associates and serve as a knowledge base to them
• Provide technical assistance and troubleshooting support to determine efficient and effective resolution
• Track and monitor multiple ongoing projects
• Facilitate accurate communication and data transfer with financial advisors, internal team members, and external vendors
• Create and maintain technical manuals and training sessions
• Work with advisors in a consultative capacity to assist with the adoption and use of advisory platforms. Partner with other internal groups and/or advisory product sponsors to support their efforts to close business that would utilize the advisory platforms
• Contribute to idea generation and positioning that solidify the advisory platform value proposition, accentuate our absolute and competitive strengths, and keep the advisory platforms at the industry’s leading edge
• Participate in projects regarding advisory platform enhancements, new functionality, and system and process improvements
• Suggest policies and system controls to ensure the successful management and reporting of all My Advice Architect initiatives
• Maintain a deep understanding of platform functionality and how trades flow from the platforms to the custodian and clearing firm for execution
• Intake and proactively work Advisory Trade Correction cases including researching the issue and partnering with Cetera’s external vendor to obtain trade analysis
• Keep an open line of communication with the platform vendors and respond to inquiries quickly and accurately
• Run reports multiple times daily to identify trade rejections and work with the proper internal and external parties for efficient and effective resolution
• Suggest policies and system enhancements that would reduce the number of trade errors requiring corrections

Benefits

• Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and foster.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees