Specialty Drug Advocate
About The Position
Ray Savings Solutions is seeking compassionate, customer-focused Specialty Drug Advocates to help members access specialty medications at reduced or no cost. The role serves as a liaison among patients, healthcare providers, pharmacies, and prescription assistance programs. It is suited to people with customer service, call center, healthcare, pharmacy, or health insurance experience who are interested in helping others navigate healthcare processes. The position is fully onsite in Tempe, Arizona, in a professional call center environment. Advocates work with patients, physicians, pharmacies, and internal stakeholders while managing cases and supporting medication access programs. The schedule is Monday through Friday. This is a contract position, with pay listed at $21.00 per hour. The employer describes potential benefits for eligible temporary-role employees, subject to eligibility and plan terms.
Requirements
- Customer service or call center experience.
- Strong verbal and written communication skills.
- Experience handling inbound and outbound phone calls.
- Ability to handle sensitive information professionally and confidentially.
- Strong attention to detail and organizational skills.
- Ability to navigate multiple systems and applications simultaneously.
Nice To Haves
- Healthcare customer service experience.
- Pharmacy, specialty pharmacy, or health insurance experience.
- Knowledge of prescription benefits, claims, or PBMs.
- Experience supporting patients, providers, or healthcare members.
- Basic Microsoft Excel skills.
Responsibilities
- Serve as the primary point of contact between members, healthcare providers, pharmacies, and prescription assistance programs.
- Educate patients about available medication assistance and alternate funding programs.
- Conduct outbound outreach to patients and physicians about eligibility and documentation requirements.
- Help patients and providers complete and submit manufacturer assistance program applications.
- Follow up with manufacturers to determine application and eligibility status.
- Coordinate with pharmacy benefit managers (PBMs) and dispensing pharmacies to ensure claims process correctly.
- Provide billing and program approval information to pharmacies after funding is secured.
- Enter benefit overrides when applicable to facilitate prescription approvals.
- Maintain accurate case documentation and detailed records of patient interactions.
- Manage multiple cases simultaneously while delivering exceptional customer service.
Benefits
- Medical, dental, and vision coverage, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan, with pre-tax and Roth post-tax contributions available, if eligible.
- Voluntary life and AD&D insurance for employees and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off/leave, including PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Education Level
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