Specialty Dental Assistant Orthodontics

PDS Health•Livermore, CA

13h•Onsite

About The Position

The Specialty Dental Assistant supports orthodontic clinicians by delivering the Perfect Patient Experience and helping create long-term patient relationships. The role includes patient care, office, and laboratory duties, and requires coordination with specialty dental assistants, patients, front office staff, and other team members. Specialty dental assistants may need additional training and travel between multiple offices during the day. The position requires a professional, collaborative approach, effective communication, and adherence to applicable company, state, federal, and regulatory requirements.

Requirements

High school diploma or GED, or equivalent, and training courses required by the state for certification, licensure, or registration.
Certificates, licenses, or registrations as mandated by the applicable state.
A valid driver’s license and automobile insurance, subject to background and motor vehicle record checks, or reliable alternate transportation that permits timely travel between assigned offices.
Ability to travel to multiple offices per day, potentially several times per day.
Ability to respond to common inquiries from patients, staff, vendors, or other business community members.
Ability to draw valid conclusions, exercise sound judgment, and make decisions under pressure.
Ability to interact effectively with clinicians and owner doctors.
Ability to interpret and apply policies and procedures.
Ability to read and interpret business, professional, technical, safety, maintenance, and regulatory documents.
Effective verbal and written communication with patients and coworkers.
Ability to interpret written, verbal, and diagrammatic instructions.
Ability to use basic computer software.
Self-motivated, reliable, and able to work independently and as part of a team.
Ability to multitask without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized, detail-oriented, and able to work in a fast-paced environment.
Results-oriented, energetic, persistent, and able to set realistic goals, meet commitments, and prioritize daily work.
Flexible, adaptive, empathetic, ethical, and passionate about customer service.
Active listening and influencing skills, including the ability to help create mutually beneficial reasons for change.

Nice To Haves

One-year certificate from an accredited college or technical school, or an equivalent combination of education and experience.

Responsibilities

Perform duties in accordance with the applicable state’s Dental Auxiliaries Table of Permitted Duties.
Support the Perfect Patient Experience by keeping patients focused on optimal treatment while addressing their individual needs and concerns.
Escort patients to and from the front desk and introduce them to other team members as appropriate.
Coordinate with front and back office teams to help ensure the orthodontist’s schedule runs smoothly and efficiently.
Maintain a clean, sterile, and cheerful environment.
Sterilize and disinfect instruments and equipment and clean operatories according to applicable state infection-control guidelines.
Prepare patients for treatment and assist the dentist in providing efficient, quality dental treatment.
Complete radiographs and intra-oral pictures at the clinician’s direction.
Prepare procedure trays and maintain and replenish supplies in each operatory.
Keep patients’ mouths dry and clear using suction or other devices.
Provide postoperative and general oral health care instructions as directed by the clinician.
Record patient charting and clinician notes in the digital patient chart as directed.
Present treatment records, consents, and health histories to the clinician before treatment.
Maintain equipment according to manufacturer guidelines.
Work with the Lead Dental Assistant to ensure clinical supplies are available.
Learn to operate technology and explain or demonstrate its operation to others.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Model company culture, values, standards, and operational practices based on the “We Believes.”
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the brand.
Implement the Perfect Patient Experience process to support patient retention.
Maintain a professional appearance and demeanor and communicate respectfully.
Comply with company policies and applicable state, federal, and other regulatory requirements.
Perform other duties and responsibilities as assigned.
Travel to assigned offices as needed, including planned or unplanned travel that may change without notice.