Specialty Customer Support Executive, Strategic Accounts - West Coast

Labcorp•San Diego, CA

1d•Remote

About The Position

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. This remote-based Specialty Customer Support Executive – Strategic Accounts (SCSR-SA) position supports the West Coast. The role focuses on account retention and driving new sales through increased usage from existing accounts, as well as lead generation for new opportunities within the Genetics, IVF, Donor, and Women’s Health segments. Approximately 75% of the job responsibilities involve providing sales-related support, reporting, procedures, and onboarding assistance to Directors' Strategic Accounts (DSA) for select strategic accounts. The remaining 25% is dedicated to generating leads for increased sales opportunities within existing strategic accounts and selected new accounts. The SCSE-SA will collaborate with field counterparts to maintain and grow selected strategic accounts through client engagement. Labcorp is a leading global life sciences company with nearly 70,000 employees, serving clients in over 100 countries, committed to transforming patient care.

Requirements

High school diploma or equivalent
3 or more years’ of Customer Success, Account Management, or Sales Experience in the Diagnostics segment
Proven ability to manage multiple accounts simultaneously while maintaining attention to detail
Highly adaptable, comfortable with ambiguity, and easily acclimating to a rapidly changing environment
Strong communication skills, highly organized, and who has the ability to manage multiple large-volume accounts

Nice To Haves

Bachelor’s degree in life sciences
Women's healthcare experience and relationships with IVF clinics, Gamete Donor banks, large OB consortiums, and hospital and health systems
Previous laboratory or diagnostics sales experience
Excellent communication skills, both written and verbal
Salesforce experience

Responsibilities

Responsible for onboarding, maintaining, and cultivating relationships with key accounts/practices to guarantee a top-level customer experience
Provide support to all assigned accounts, which includes but is not limited to running reports, ordering kits, monitoring TAT, dealing with lab issues, specialty pricing requests, updating Salesforce, EMR, and portal requests (75% of job responsibilities)
Execute all internal sales operations needed to establish a new practice, including: shipping kits; coordinating portal set-up with IT and portal usage (add users, resend invites, etc.); developing intervention/remediation plans as needed
Utilize comprehensive analysis to target selected low-volume clients and potential new clients via cold calling for new growth opportunities and generate leads for aligned Directors of Strategic Accounts
Work collaboratively with Labcorp Division sales teams and Regional Directors, operations, marketing, and customer master groups on an as-needed basis to satisfy customer needs and support the growth of new opportunities
Upsell current clients and provide training on new product lines, ensuring a smooth submission of new product line orders
Research, contact, and secure 2-3 quality appointments per month in a defined group of target accounts for the Directors of Strategic Accounts that this role supports
Generating leads for increased sales opportunities within existing strategic accounts and selected new accounts (approximately 25% of the CSR-SA job responsibilities)
Maintain and grow the selected strategic accounts through their engagement with the client