Specialty Customer Support Executive, Strategic Accounts - East Coast

Labcorp

1d•Remote

About The Position

Labcorp, a global leader in diagnostic testing and drug development solutions, is seeking a remote-based Specialty Customer Support Executive – Strategic Accounts to support the East Coast. This role is crucial for account retention and driving new sales through increased usage from existing accounts, as well as generating leads for new opportunities within the Genetics, IVF, Donor, and Women’s Health segments. The Executive will be a key member of the Genetics and Women’s Health sales team, reporting to the Specialty Customer Support Manager, Strategic Accounts. Approximately 75% of the responsibilities will involve providing sales-related support, reporting, procedures, and onboarding assistance to Directors of Strategic Accounts for select strategic accounts. The remaining 25% will focus on generating leads for increased sales opportunities within existing strategic accounts and selected new accounts. The successful candidate will work in conjunction with field counterparts to maintain and grow strategic accounts through client engagement, requiring strong communication skills, high organization, and the ability to manage multiple large-volume accounts. This position will support one or two geographic areas on the East Coast.

Requirements

High school diploma or equivalent
Proven ability to manage multiple accounts simultaneously while maintaining attention to detail
Highly adaptable, comfortable with ambiguity, and easily acclimating to a rapidly changing environment
Strong communication skills, both written and verbal
Highly organized
Ability to manage multiple large-volume accounts

Nice To Haves

Bachelor’s degree in life sciences
3 or more years’ of Customer Success, Account Management, or Sales Experience in the Diagnostics segment
Women's healthcare experience and relationships with IVF clinics, Gamete Donor banks, large OB consortiums, and hospital and health systems
Previous laboratory or diagnostics sales experience
Salesforce experience

Responsibilities

Responsible for onboarding, maintaining, and cultivating relationships with key accounts/practices to guarantee a top-level customer experience.
Provide support to all assigned accounts, which includes but is not limited to running reports, ordering kits, monitoring TAT, dealing with lab issues, specialty pricing requests, updating Salesforce, EMR, and portal requests (75% of job responsibilities).
Execute all internal sales operations needed to establish a new practice, including: shipping kits; coordinating portal set-up with IT and portal usage (add users, resend invites, etc.); developing intervention/remediation plans as needed.
Utilize comprehensive analysis to target selected low-volume clients and potential new clients via cold calling for new growth opportunities and generate leads for aligned Directors of Strategic Accounts.
Work collaboratively with Labcorp Division sales teams and Regional Directors, operations, marketing, and customer master groups on an as-needed basis to satisfy customer needs and support the growth of new opportunities.
Upsell current clients and provide training on new product lines, ensuring a smooth submission of new product line orders.
Research, contact, and secure 2-3 quality appointments per month in a defined group of target accounts for the Directors of Strategic Accounts that this role supports.
Provide all sales-related support, reporting, and procedures, as well as onboarding assistance to the Directors' Strategic Accounts (DSA) for select strategic accounts (approximately 75% of the SCSE-SA’s job responsibilities).
Generate leads for increased sales opportunities within these existing strategic accounts and selected new accounts (approximately 25% of the CSR-SA job responsibilities).
Work in conjunction with field counterparts to maintain and grow the selected strategic accounts through their engagement with the client.